Organizational determinants of service employees' exercise of routine, creative, and deviant discretion

Journal of Retailing

Volumn 72, Issue 2, 1996, Pages 135-157

  Kelley, Scott W ^a   Longfellow, Timothy ^b   Malehorn, Jack ^c  

^a UNIVERSITY OF KENTUCKY   (United States)

^b ILLINOIS STATE UNIVERSITY   (United States)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030160789     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0022-4359(96)90011-1     Document Type: Article

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