Emotional intelligence: Fundamental competencies for enhanced service provision

Managing Service Quality: An International Journal

Volumn 13, Issue 2, 2003, Pages 97-104

  Bardzil, Philip ^a   Slaski, Mark ^b  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

Author keywords

Intelligence; Labour; Service quality

Indexed keywords

EID: 26944450155     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310466789     Document Type: Article

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