-
1
-
-
70350241204
-
Understanding the role of information communication in the buyer-seller exchange process: Antecedents and outcomes
-
Agnihotri, Raj, Adam Rapp, and Kevin Trainor (2009), "Understanding the Role of Information Communication in the Buyer-Seller Exchange Process: Antecedents and Outcomes," Journal of Business and Industrial Marketing, 24 (7), 474-486.
-
(2009)
Journal of Business and Industrial Marketing
, vol.24
, Issue.7
, pp. 474-486
-
-
Agnihotri, R.1
Rapp, A.2
Trainor, K.3
-
2
-
-
36048943987
-
Why sales reps should welcome information technology: Measuring the impact of crm-based it on sales effectiveness
-
Ahearne, Michael, Douglas E. Hughes and Niels Schillewaert (2007), "Why Sales Reps Should Welcome Information Technology: Measuring the Impact of CRM-Based IT on Sales Effectiveness," International Journal of Research in Marketing, 24 (4), 336-349.
-
(2007)
International Journal of Research in Marketing
, vol.24
, Issue.4
, pp. 336-349
-
-
Ahearne, M.1
Hughes, D.E.2
Schillewaert, N.3
-
3
-
-
84991388010
-
Examining the effect of salesperson service behavior in a competitive context
-
-, Ronald Jelinek, and Eli Jones (2007), "Examining the Effect of Salesperson Service Behavior in a Competitive Context," Journal of the Academy of Marketing Science, 35 (4), 603-616.
-
(2007)
Journal of the Academy of Marketing Science
, vol.35
, Issue.4
, pp. 603-616
-
-
Ronald, J.1
Jones, E.2
-
4
-
-
61849162089
-
High touch through high tech: The impact of salesperson technology usage on sales performance via mediating mechanisms
-
-, Eli Jones, Adam Rapp, and John Mathieu (2008), "High Touch Through High Tech: The Impact of Salesperson Technology Usage on Sales Performance via Mediating Mechanisms," Management Science, 54 (4), 671-685.
-
(2008)
Management Science
, vol.54
, Issue.4
, pp. 671-685
-
-
Eli, J.1
Rapp, A.2
Mathieu, J.3
-
5
-
-
21844527596
-
Relationships in business markets: Exchange episodes, value creation, and their empirical assessment
-
Anderson, James C. (1995), "Relationships in Business Markets: Exchange Episodes, Value Creation, and Their Empirical Assessment," Journal of the Academy of Marketing Science, 23 (4), 346-350.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 346-350
-
-
Anderson, J.C.1
-
6
-
-
0002672359
-
A model of distributor firm and manufacturer firm working partnerships
-
-, and James A. Narus (1990), "A Model of Distributor Firm and Manufacturer Firm Working Partnerships," Journal of Marketing, 54 (1), 42-58.
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 42-58
-
-
James, A.N.1
-
7
-
-
0032200860
-
Business marketing: Understand what customers value
-
-, and - (1998), "Business Marketing: Understand What Customers Value," Harvard Business Review, 76 (6), 53-65.
-
(1998)
Harvard Business Review
, vol.76
, Issue.6
, pp. 53-65
-
-
-
9
-
-
0001944139
-
Customers' motivations for maintaining relationships with service providers
-
Bendapudi, Neeli, and Leonard L. Berry (1997), "Customers' Motivations for Maintaining Relationships with Service Providers," Journal of Retailing, 73 (1), 15-37.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 15-37
-
-
Bendapudi, N.1
Berry, L.L.2
-
10
-
-
30344452956
-
The role of value change management in relationship dissolution: Hygiene and motivational factors
-
Beverland, Michael, Francis Farrelly, and Zeb Woodhatch (2004), "The Role of Value Change Management in Relationship Dissolution: Hygiene and Motivational Factors," Journal of Marketing Management, 20 (9-10), 927-939.
-
(2004)
Journal of Marketing Management
, vol.20
, Issue.9-10
, pp. 927-939
-
-
Beverland, M.1
Farrelly, F.2
Woodhatch, Z.3
-
11
-
-
67749093048
-
The benefits of sales force automation: A customer's perspective
-
Boujena, Othman, Wesley J. Johnston, and Dwight R. Merunka (2009), "The Benefits of Sales Force Automation: A Customer's Perspective," Journal of Personal Selling & Sales Management, 29 (2), 137-150.
-
(2009)
Journal of Personal Selling & Sales Management
, vol.29
, Issue.2
, pp. 137-150
-
-
Boujena, O.1
Johnston, W.J.2
Merunka, D.R.3
-
12
-
-
67649529335
-
The process of customer engagement: A conceptual framework
-
Bowden, Jana Lay-Hwa (2009), "The Process of Customer Engagement: A Conceptual Framework," Journal of Marketing Theory and Practice, 17 (1), 63-74.
-
(2009)
Journal of Marketing Theory and Practice
, vol.17
, Issue.1
, pp. 63-74
-
-
Bowden, J.L.-H.1
-
13
-
-
0001770337
-
Influence strategies in organizational buying: The importance of connections to the right people in the right places
-
Bristor, Julia M. (1992), "Influence Strategies in Organizational Buying: The Importance of Connections to the Right People in the Right Places," Journal of Business-To-Business Marketing, 1 (1), 63-98.
-
(1992)
Journal of Business-To-Business Marketing
, vol.1
, Issue.1
, pp. 63-98
-
-
Bristor, J.M.1
-
14
-
-
80055028206
-
Customer engagement: Conceptual domain, fundamental propositions, and implications for research
-
Brodie, Roderick J., Linda D. Hollebeek, Biljana Juric, and Ana Ilic (2011), "Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research," Journal of Service Research, 14 (3), 252-271.
-
(2011)
Journal of Service Research
, vol.14
, Issue.3
, pp. 252-271
-
-
Brodie, R.J.1
Hollebeek, L.D.2
Juric, B.3
Ilic, A.4
-
15
-
-
0030554512
-
Dimensions and types of supervisory control: Effects on salesperson performance and satisfaction
-
Challagalla, Goutam N., and Tasadduq A. Shervani (1996), "Dimensions and Types of Supervisory Control: Effects on Salesperson Performance and Satisfaction," Journal of Marketing, 60 (1), 89-105.
-
(1996)
Journal of Marketing
, vol.60
, Issue.1
, pp. 89-105
-
-
Challagalla, G.N.1
Shervani, T.A.2
-
16
-
-
80051656644
-
Determinants of consumer engagement in electronic word-of-mouth (ewom) in social networking sites
-
Chu, Shu-Chuan, and Yoojung Kim (2011), "Determinants of Consumer Engagement in Electronic Word-of-Mouth (eWOM) in Social Networking Sites," International Journal of Advertising, 30 (1), 47-75.
-
(2011)
International Journal of Advertising
, vol.30
, Issue.1
, pp. 47-75
-
-
Chu, S.-C.1
Kim, Y.2
-
17
-
-
84896871118
-
30 Social media definitions
-
May 9 (available at
-
Cohen, Heidi (2011), "30 Social Media Definitions," Actionable Marketing 101, May 9 (available at http://heidicohen.com/social-media- definition/).
-
(2011)
Actionable Marketing
, vol.101
-
-
Cohen, H.1
-
19
-
-
0345423640
-
Perceived value: A substitute for satisfaction in business markets?
-
Eggert, Andreas, and Wolfgang Ulaga (2002), "Perceived Value: A Substitute for Satisfaction in Business Markets?" Journal of Business and Industrial Marketing, 17 (2-3), 107-118.
-
(2002)
Journal of Business and Industrial Marketing
, vol.17
, Issue.2-3
, pp. 107-118
-
-
Eggert, A.1
Ulaga, W.2
-
20
-
-
30344439548
-
Value creation in the relationship life cycle: A quasi-longitudinal analysis
-
-, -, and Franziska Schultz (2006), "Value Creation in the Relationship Life Cycle: A Quasi-Longitudinal Analysis," Industrial Marketing Management, 35 (1), 20-27.
-
(2006)
Industrial Marketing Management
, vol.35
, Issue.1
, pp. 20-27
-
-
Franziska, S.1
-
21
-
-
1842606459
-
Goal-setting paradoxes? Trade-offs between working hard and working smart: The united states versus china
-
Fang, Eric, Robert W. Palmatier, and Kenneth R. Evans (2004), "Goal-Setting Paradoxes? Trade-Offs Between Working Hard and Working Smart: The United States Versus China," Journal of the Academy of Marketing Science, 32 (2), 188-202.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.2
, pp. 188-202
-
-
Fang, E.1
Palmatier, R.W.2
Evans, K.R.3
-
22
-
-
84864450328
-
The future of selling: It's social
-
December 3 (available at
-
Featherstonebaugh, Brian (2010), "The Future of Selling: It's Social," Forbes.com, December 3 (available at www.forbes .com/2010/12/03/future-of-selling-leadership-sales-leadership-ogilvyone.html).
-
(2010)
Forbes.com
-
-
Featherstonebaugh, B.1
-
23
-
-
0036811331
-
Exploring the phenomenon of customers' desired value change in a business-To-business context
-
Flint, Daniel J., Robert B. Woodruff, and Sarah F. Gardial (2002), "Exploring the Phenomenon of Customers' Desired Value Change in a Business-To-Business Context," Journal of Marketing, 66 (4), 102-117.
-
(2002)
Journal of Marketing
, vol.66
, Issue.4
, pp. 102-117
-
-
Flint, D.J.1
Woodruff, R.B.2
Gardial, S.F.3
-
24
-
-
84864477681
-
Case study: How ibm uncovers 'millions of dollars' worth of sales leads with social media
-
April 30 (available at
-
Fredricksen, Clark (2010), "Case Study: How IBM Uncovers 'Millions of Dollars' Worth of Sales Leads with Social Media," eMarketer, April 30 (available at www.emarketer.com/blog/index.php/case-study-ibm-drives-millions- dollarsworth- sales-leads-social-media/).
-
(2010)
EMarketer
-
-
Fredricksen, C.1
-
26
-
-
0001019104
-
Task- technology fit and individual performance
-
Goodhue, Dale L., and Ronald L. Thompson (1995), "Task- Technology Fit and Individual Performance," MIS Quarterly, 19 (2), 213-236.
-
(1995)
MIS Quarterly
, vol.19
, Issue.2
, pp. 213-236
-
-
Goodhue, D.L.1
Thompson, R.L.2
-
29
-
-
84990374635
-
How e-communities extend the concept of exchange in marketing: An application of the motivation, opportunity, ability (moa) theory
-
Gruen, Thomas W., Talai Osmonbekov, and Andrew J. Czaplewski (2005), "How E-Communities Extend the Concept of Exchange in Marketing: An Application of the Motivation, Opportunity, Ability (MOA) Theory," Marketing Theory, 5 (1), 33-49.
-
(2005)
Marketing Theory
, vol.5
, Issue.1
, pp. 33-49
-
-
Gruen, T.W.1
Osmonbekov, T.2
Czaplewski, A.J.3
-
30
-
-
80955138849
-
-
Harvard Business School Case no. 9-510-095, Boston
-
Gupta, Sunil, Kristen Armstrong, and Zachary Clayton (2011), "Social Media," Harvard Business School Case no. 9-510- 095, Boston.
-
(2011)
Social Media
-
-
Gupta, S.1
Armstrong, K.2
Clayton, Z.3
-
31
-
-
84864450327
-
Social media example #24: Xerox corporation
-
January 26 (available at
-
Hannay, Megan (2010), "Social Media Example #24: Xerox Corporation," Ignite Social Media Blog, January 26 (available at www.ignitesocialmedia.com/social-media-examples/xerox-corporation-social-media/) .
-
(2010)
Ignite Social Media Blog
-
-
Hannay, M.1
-
32
-
-
4544360768
-
Trust earning perceptions of sellers and buyers
-
Hawes, Jon M., Kenneth E. Mast, and John E. Swan (1989), "Trust Earning Perceptions of Sellers and Buyers," Journal of Personal Selling & Sales Management, 9 (1), 1-8.
-
(1989)
Journal of Personal Selling & Sales Management
, vol.9
, Issue.1
, pp. 1-8
-
-
Hawes, J.M.1
Mast, K.E.2
Swan, J.E.3
-
33
-
-
77955603494
-
The impact of new media on customer relationships
-
Hennig-Thurau, Thorsten, Edward C. Malthouse, Christian Friege, Sonja Gensler, Lara Lobschat, Arvind Rangaswamy, and Bernd Skiera (2010), "The Impact of New Media on Customer Relationships," Journal of Service Research, 13 (3), 311-330.
-
(2010)
Journal of Service Research
, vol.13
, Issue.3
, pp. 311-330
-
-
Hennig-Thurau, T.1
Malthouse, E.C.2
Friege, C.3
Gensler, S.4
Lobschat, L.5
Rangaswamy, A.6
Skiera, B.7
-
34
-
-
0002583517
-
Nature of customer value-An axiology of services in the consumption experience
-
Roland T. Rust and Richard L. Oliver, eds., Thousand Oaks, CA: Sage
-
Holbrook, Morris B. (1994), "Nature of Customer Value-An Axiology of Services in the Consumption Experience," in Service Quality: New Directions in Theory and Practice, Roland T. Rust and Richard L. Oliver, eds., Thousand Oaks, CA: Sage, 21-71.
-
(1994)
Service Quality: New Directions in Theory and Practice
, pp. 21-71
-
-
Holbrook, M.B.1
-
35
-
-
33745284887
-
Special session summary customer value: A framework for analysis and research
-
Kim P. Corfman and John G. Lynch, Jr., eds., Provo, UT: Association for Consumer Research
-
- (1996), "Special Session Summary Customer Value: A Framework for Analysis and Research," in Advances in Consumer Research, vol. 23, Kim P. Corfman and John G. Lynch, Jr., eds., Provo, UT: Association for Consumer Research, 138-142.
-
(1996)
Advances in Consumer Research
, vol.23
, pp. 138-142
-
-
-
36
-
-
34247119118
-
Making sales technology effective
-
January
-
Hunter, Gary K., and William D. Perreault, Jr. (2007), "Making Sales Technology Effective," Journal of Marketing, 71 (January), 16-34.
-
(2007)
Journal of Marketing
, vol.71
, pp. 16-34
-
-
Hunter, G.K.1
Perreault Jr., W.D.2
-
37
-
-
21244494520
-
-
4th ed., Mason, OH: South-Western
-
Ingram, Thomas N., Raymond W. LaForge, Ramon A. Avila, Charles H. Schwepker, Jr., and Michael R. Williams (2007), Professional Selling: A Trust-Based Approach, 4th ed., Mason, OH: South-Western.
-
(2007)
Professional Selling: A Trust-Based Approach
-
-
Ingram, T.N.1
LaForge, R.W.2
Avila, R.A.3
Schwepker Jr., C.H.4
Williams, M.R.5
-
38
-
-
27144482455
-
The role of relational information processes and technology use in customer relationship management
-
Jayachandran, Satish, Subhash Sharma, Peter Kaufman, and Pushkala Raman (2005), "The Role of Relational Information Processes and Technology Use in Customer Relationship Management," Journal of Marketing, 69 (4), 177-192.
-
(2005)
Journal of Marketing
, vol.69
, Issue.4
, pp. 177-192
-
-
Jayachandran, S.1
Sharma, S.2
Kaufman, P.3
Raman, P.4
-
40
-
-
0037398903
-
Firm market orientation and salesperson customer orientation: Interpersonal and intrapersonal influences on customer service and retention in business-To-business buyer-seller relationships
-
Jones, Eli, Paul Busch, and Peter Dacin (2003), "Firm Market Orientation and Salesperson Customer Orientation: Interpersonal and Intrapersonal Influences on Customer Service and Retention in Business-To-Business Buyer-Seller Relationships," Journal of Business Research, 56 (4), 323-340.
-
(2003)
Journal of Business Research
, vol.56
, Issue.4
, pp. 323-340
-
-
Jones, E.1
Busch, P.2
Dacin, P.3
-
41
-
-
0041370180
-
The indirect effects of organizational controls on salesperson performance and customer orientation
-
Joshi, Ashwin W., and Sheila Randall (2001), "The Indirect Effects of Organizational Controls on Salesperson Performance and Customer Orientation," Journal of Business Research, 54 (1), 1-9.
-
(2001)
Journal of Business Research
, vol.54
, Issue.1
, pp. 1-9
-
-
Joshi, A.W.1
Randall, S.2
-
42
-
-
71149088987
-
Users of the world, unite! The challenges and opportunities of social media
-
Kaplan, Andreas M., and Michael Haenlein (2010), "Users of the World, Unite! The Challenges and Opportunities of Social Media," Business Horizons, 53 (1), 59-68.
-
(2010)
Business Horizons
, vol.53
, Issue.1
, pp. 59-68
-
-
Kaplan, A.M.1
Haenlein, M.2
-
43
-
-
0011609191
-
Customer-perceived value in industrial contexts
-
Lapierre, Jozee (2000), "Customer-Perceived Value in Industrial Contexts," Journal of Business and Industrial Marketing, 15 (2-3), 122-140.
-
(2000)
Journal of Business and Industrial Marketing
, vol.15
, Issue.2-3
, pp. 122-140
-
-
Lapierre, J.1
-
44
-
-
0000354529
-
Managerial influence in the implementation of new technology
-
Leonard-Barton, Dorothy, and Isabelle Deschamps (1988), "Managerial Influence in the Implementation of New Technology," Management Science, 34 (10), 1252-1265.
-
(1988)
Management Science
, vol.34
, Issue.10
, pp. 1252-1265
-
-
Leonard-Barton, D.1
Deschamps, I.2
-
45
-
-
84864494326
-
Setting social strategy
-
Levy, Piet (2011), "Setting Social Strategy," Marketing News, 45 (3), 4.
-
(2011)
Marketing News
, vol.45
, Issue.3
, pp. 4
-
-
Levy, P.1
-
46
-
-
23644458251
-
Value in business markets: What do we know? Where are we going?
-
Lindgren, Adam, and Finn Wynstra (2005), "Value in Business Markets: What Do We Know? Where Are We Going?" Industrial Marketing Management, 34 (7), 732-748.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.7
, pp. 732-748
-
-
Lindgren, A.1
Wynstra, F.2
-
47
-
-
85009579922
-
Developing loyal customers with a value-Adding sales force: Examining customer satisfaction and the perceived credibility of consultative salespeople
-
Spring
-
Liu, Annie H., and Mark P. Leach (2001), "Developing Loyal Customers with a Value-Adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople," Journal of Personal Selling & Sales Management, 21, 2 (Spring), 147-156.
-
(2001)
Journal of Personal Selling & Sales Management
, vol.21
, Issue.2
, pp. 147-156
-
-
Liu, A.H.1
Leach, M.P.2
-
48
-
-
0002186183
-
Enhancing and measuring consumers' motivation, opportunity, and ability to process brand information from ads
-
October
-
MacInnis, Deborah J., Christine Moorman, and Bernard J. Jaworski (1991), "Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information from Ads," Journal of Marketing, 55 (October), 32-53.
-
(1991)
Journal of Marketing
, vol.55
, pp. 32-53
-
-
MacInnis, D.J.1
Moorman, C.2
Jaworski, B.J.3
-
49
-
-
0002711555
-
The current state of sales force activities
-
Marshall, Greg W., William C. Moncrief, and Felicia G. Lassk (1999), "The Current State of Sales Force Activities," Industrial Marketing Management, 28 (1), 87-98.
-
(1999)
Industrial Marketing Management
, vol.28
, Issue.1
, pp. 87-98
-
-
Marshall, G.W.1
Moncrief, W.C.2
Lassk, F.G.3
-
50
-
-
66249092211
-
Reconfiguration of the conceptual landscape: A tribute to the service logic of richard normann
-
Michel, Stefan, Stephen L. Vargo, and Robert F. Lusch (2008), "Reconfiguration of the Conceptual Landscape: A Tribute to the Service Logic of Richard Normann," Journal of the Academy of Marketing Science, 36 (1), 152-155.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 152-155
-
-
Michel, S.1
Vargo, S.L.2
Lusch, R.F.3
-
51
-
-
54049095897
-
Customer integration-A key to an implementation perspective of service provision
-
Moeller, Sabine (2008), "Customer Integration-A Key to an Implementation Perspective of Service Provision," Journal of Service Research, 11 (2), 197-210.
-
(2008)
Journal of Service Research
, vol.11
, Issue.2
, pp. 197-210
-
-
Moeller, S.1
-
52
-
-
0345423660
-
Business suppliers' value creation potential: A capability-based analysis
-
Möller, K.E. Kristian, and Pekka Törrönen (2003), "Business Suppliers' Value Creation Potential: A Capability-Based Analysis," Industrial Marketing Management, 32 (2), 109-118.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.2
, pp. 109-118
-
-
Möller, K.E.K.1
Törrönen, P.2
-
53
-
-
10344249982
-
The evolution of the seven steps of selling
-
Moncrief, William C., and Greg W. Marshall (2005), "The Evolution of the Seven Steps of Selling," Industrial Marketing Management, 34 (1), 13-22.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.1
, pp. 13-22
-
-
Moncrief, W.C.1
Marshall, G.W.2
-
54
-
-
0001154055
-
Relationships between providers and users of market research
-
Moorman, Christine, Gerald Zaltman, and Rohit Deshpandé (1992), "Relationships Between Providers and Users of Market Research," Journal of Marketing Research, 29 (3), 314-328.
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.3
, pp. 314-328
-
-
Moorman, C.1
Zaltman, G.2
Deshpandé, R.3
-
55
-
-
21344475322
-
The commitment- trust theory of relationship marketing
-
Morgan, Robert M., and Shelby D. Hunt (1994), "The Commitment- Trust Theory of Relationship Marketing," Journal of Marketing, 58(3), 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
56
-
-
33750824287
-
Factors influencing the effectiveness of relationship marketing: A meta-Analysis
-
Palmatier, Robert W., Rajiv P. Dant, Dhruv Grewal, and Kenneth R. Evans (2006), "Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis," Journal of Marketing, 70 (3), 136-153.
-
(2006)
Journal of Marketing
, vol.70
, Issue.3
, pp. 136-153
-
-
Palmatier, R.W.1
Dant, R.P.2
Grewal, D.3
Evans, K.R.4
-
57
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Valarie A. Zeithaml, and Leonard L. Berry (1985), "A Conceptual Model of Service Quality and Its Implications for Future Research," Journal of Marketing, 49 (4), 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
58
-
-
0345423636
-
A review of the value literature and implications for relationship marketing
-
Payne, Andrian, and Sue Holt (1999), "A Review of the Value Literature and Implications for Relationship Marketing," Australasian Marketing Journal, 7 (1), 41-51.
-
(1999)
Australasian Marketing Journal
, vol.7
, Issue.1
, pp. 41-51
-
-
Payne, A.1
Holt, S.2
-
59
-
-
34247236769
-
Salesperson navigation: The intraorganizational dimension of the sales role
-
Plouffe, Christopher R., and Donald W. Barclay (2007), "Salesperson Navigation: The Intraorganizational Dimension of the Sales Role," Industrial Marketing Management, 36 (4), 528-539.
-
(2007)
Industrial Marketing Management
, vol.36
, Issue.4
, pp. 528-539
-
-
Plouffe, C.R.1
Barclay, D.W.2
-
60
-
-
70350608212
-
Customer- directed selling behaviors and performance: A comparison of existing perspectives
-
-, John Hulland, and Trent Wachner (2009), "Customer- Directed Selling Behaviors and Performance: A Comparison of Existing Perspectives," Journal of the Academy of Marketing Science, 37 (4), 422-439.
-
(2009)
Journal of the Academy of Marketing Science
, vol.37
, Issue.4
, pp. 422-439
-
-
John, H.1
Wachner, T.2
-
62
-
-
79955602330
-
Conceptualizing salesperson competitive intelligence: An individual-level perspective
-
Rapp, Adam, Raj Agnihotri, and Tom Baker (2011), "Conceptualizing Salesperson Competitive Intelligence: An Individual-Level Perspective," Journal of Personal Selling & Sales Management, 31 (2), 139-153.
-
(2011)
Journal of Personal Selling & Sales Management
, vol.31
, Issue.2
, pp. 139-153
-
-
Rapp, A.1
Agnihotri, R.2
Baker, T.3
-
63
-
-
67649934310
-
The sales force technology-performance chain: The role of adaptive selling and effort
-
-, -, and Lukas Forbes (2008), "The Sales Force Technology- Performance Chain: The Role of Adaptive Selling and Effort," Journal of Personal Selling & Sales Management, 28 (4), 335-350.
-
(2008)
Journal of Personal Selling & Sales Management
, vol.28
, Issue.4
, pp. 335-350
-
-
Lukas, F.1
-
64
-
-
0037089661
-
The impact of purchase situation on salesperson communication behaviors in business markets
-
Reid, David A., Ellen B. Pullins, and Richard E. Plank (2002), "The Impact of Purchase Situation on Salesperson Communication Behaviors in Business Markets," Industrial Marketing Management, 31 (3), 205-213.
-
(2002)
Industrial Marketing Management
, vol.31
, Issue.3
, pp. 205-213
-
-
Reid, D.A.1
Pullins, E.B.2
Plank, R.E.3
-
65
-
-
19644400732
-
Crm done right
-
Rigby, Darrell K., and Dianne Ledingham (2004), "CRM Done Right," Harvard Business Review, 82 (11), 118-129.
-
(2004)
Harvard Business Review
, vol.82
, Issue.11
, pp. 118-129
-
-
Rigby, D.K.1
Ledingham, D.2
-
66
-
-
84864477673
-
Groupon moves into business-To-business marketing [update]
-
December 7 (available at
-
Sherman, Erik (2010), "Groupon Moves Into Business-To-Business Marketing [Update]," CBS Money Watch, December 7 (available at www.bnet.com/blog/technology-business/groupon-moves-into-business-To-business- marketingupdate/7221/).
-
(2010)
CBS Money Watch
-
-
Sherman, E.1
-
67
-
-
0042740744
-
A model of value creation supplier behaviors and their impact on reseller-perceived value
-
Simpson, Penny M., Judy A. Siguaw, and Thomas L. Baker (2001), "A Model of Value Creation Supplier Behaviors and Their Impact on Reseller-Perceived Value," Industrial Marketing Management, 30 (2), 119-134.
-
(2001)
Industrial Marketing Management
, vol.30
, Issue.2
, pp. 119-134
-
-
Simpson, P.M.1
Siguaw, J.A.2
Baker, T.L.3
-
68
-
-
79151472186
-
Does salesperson's customer orientation create value in b2b relationships? Empirical evidence from india
-
Singh, Ramendra, and Abraham Koshy (2011), "Does Salesperson's Customer Orientation Create Value in B2B Relationships? Empirical Evidence from India," Industrial Marketing Management, 40 (1), 78-85.
-
(2011)
Industrial Marketing Management
, vol.40
, Issue.1
, pp. 78-85
-
-
Singh, R.1
Koshy, A.2
-
69
-
-
84864494323
-
Ibm aims to help enterprises smarten up about social commerce
-
available at
-
Spiegel, Robert (2011), "IBM Aims to Help Enterprises Smarten Up About Social Commerce," E-Commerce Times, March 14 (available at www.ecommercetimes.com/rsstory/72063 .html?wlc=1300496604/).
-
(2011)
E-Commerce Times, March
, vol.14
-
-
Spiegel, R.1
-
70
-
-
0036021511
-
The hidden minefields in the adoption of sales force automation technologies
-
Speier, Cheri, and Viswanath Venkatesh (2002), "The Hidden Minefields in the Adoption of Sales Force Automation Technologies," Journal of Marketing, 66 (3), 98-111.
-
(2002)
Journal of Marketing
, vol.66
, Issue.3
, pp. 98-111
-
-
Speier, C.1
Venkatesh, V.2
-
71
-
-
77951191163
-
Deriving value from social commerce networks
-
April
-
Stephen, Andrew T., and Olivier Toubia (2010), "Deriving Value from Social Commerce Networks," Journal of Marketing Research, 47 (April), 215-228.
-
(2010)
Journal of Marketing Research
, vol.47
, pp. 215-228
-
-
Stephen, A.T.1
Toubia, O.2
-
72
-
-
77955848949
-
The coordination strategies of high- performing salespeople: Internal working relationships that drive success
-
Steward, Michelle D., Beth A. Walker, Michael D. Hutt, and Ajith Kumar (2010), "The Coordination Strategies of High- Performing Salespeople: Internal Working Relationships that Drive Success," Journal of the Academy of Marketing Science, 38 (5), 550-566.
-
(2010)
Journal of the Academy of Marketing Science
, vol.38
, Issue.5
, pp. 550-566
-
-
Steward, M.D.1
Walker, B.A.2
Hutt, M.D.3
Kumar, A.4
-
73
-
-
55949111709
-
Technology use on the front line: How information technology enhances individual performance
-
Sundaram, Suresh, Andrew Schwarz, Eli Jones, and Wynne W. Chin (2007), "Technology Use on the Front Line: How Information Technology Enhances Individual Performance," Journal of Academy of Marketing Science, 35 (1), 101-112.
-
(2007)
Journal of Academy of Marketing Science
, vol.35
, Issue.1
, pp. 101-112
-
-
Sundaram, S.1
Schwarz, A.2
Jones, E.3
Chin, W.W.4
-
74
-
-
84864423939
-
-
New York Times, September 11 (available at
-
Tedeschi, Bob (2006), "Like Shopping? Social Networking? Try Social Shopping," New York Times, September 11 (available at www.nytimes.com/2006/ 09/11/technology/11ecom .html?-r=1&scp=1&sq=tedeschi%2C+bob&st=nyt/) .
-
(2006)
Like Shopping? Social Networking? Try Social Shopping
-
-
Tedeschi, B.1
-
75
-
-
34548371819
-
Rethinking customer solutions: From product bundles to relational processes
-
July
-
Tuli, Kapil R., Ajay K. Kohli, and Sunder G. Bharadwaj (2007), "Rethinking Customer Solutions: From Product Bundles to Relational Processes," Journal of Marketing, 17 (July), 1-17.
-
(2007)
Journal of Marketing
, vol.17
, pp. 1-17
-
-
Tuli, K.R.1
Kohli, A.K.2
Bharadwaj, S.G.3
-
76
-
-
0344082101
-
Capturing value creation in business relationships: A customer perspective
-
Ulaga, Wolfgang (2003), "Capturing Value Creation in Business Relationships: A Customer Perspective," Industrial Marketing Management, 32 (8), 677-693.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.8
, pp. 677-693
-
-
Ulaga, W.1
-
77
-
-
77954087124
-
Relationship value in business markets: The construct and its dimensions
-
-, and Andreas Eggert (2005), "Relationship Value in Business Markets: The Construct and Its Dimensions," Journal of Business-To-Business Marketing, 12 (1), 73-99.
-
(2005)
Journal of Business-To-Business Marketing
, vol.12
, Issue.1
, pp. 73-99
-
-
Andreas, E.1
-
78
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
Vargo, Stephen L., and Robert F. Lusch (2004), "Evolving to a New Dominant Logic for Marketing," Journal of Marketing, 68 (1), 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
79
-
-
0010559406
-
Value creation in buyer-seller relationships-Theoretical considerations and empirical results from a supplier's perspective
-
Walter, Achim, Thomas Ritter, and Hans G. Gemünden (2001), "Value Creation in Buyer-Seller Relationships-Theoretical Considerations and Empirical Results from a Supplier's Perspective," Industrial Marketing Management, 30 (4), 365-377.
-
(2001)
Industrial Marketing Management
, vol.30
, Issue.4
, pp. 365-377
-
-
Walter, A.1
Ritter, T.2
Gemünden, H.G.3
-
80
-
-
77954266313
-
Functions of industrial supplier relationships and their impact on relationship quality
-
-, Thilo A. Müller, Gabriele Helfert, and Thomas Ritter (2003), "Functions of Industrial Supplier Relationships and Their Impact on Relationship Quality," Industrial Marketing Management, 32 (2), 159-169.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.2
, pp. 159-169
-
-
Thilo, A.M.1
Helfert, G.2
Ritter, T.3
|