Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations

Journal of the Academy of Marketing Science

Volumn 31, Issue 4, 2003, Pages 394-408

  Bettencourt, Lance A ^a   Brown, Stephen W ^b  

^a INDIANA UNIVERSITY   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Customer oriented boundary spanning behaviors; Organizational citizenship; Role ambiguity; Role conflict; Service organization

Indexed keywords

EID: 0142023241     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1177/0092070303255636     Document Type: Article

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