An Examination of Frontline Cross-functional Integration during Retail Transactions

Journal of Retailing

Volumn 87, Issue 2, 2011, Pages 225-241

  Arndt, Aaron D ^a   Karande, Kiran ^a   Landry, Timothy D ^b  

^a OLD DOMINION UNIVERSITY   (United States)

^b UNIVERSITY OF ALABAMA IN HUNTSVILLE   (United States)

Author keywords

Cohesion; Communication quality; Cross functional; Cross functional training; Frontline; Group rewards; Integrating mechanisms; Integration; Job satisfaction; Joint reward valence; Joint rewards; Relationship effectiveness; Sales performance; Team rewards

Indexed keywords

EID: 79958843996     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2011.01.002     Document Type: Article

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