The climate for service: A review of the construct with implications for achieving CLV goals

Journal of Relationship Marketing

Volumn 5, Issue 2-3, 2006, Pages 111-132

  Schneider, Benjamin ^a   Macey, William H ^b   Young, Scott A ^b  

^a Valtera Corporation   (United States)

^b Valtera Corporation   (United States)

Author keywords

Customer lifetime value; Financial performance; Human resource management; Objectives; Organizational behavior; Strategic management

Indexed keywords

EID: 33750503224     PISSN: 15332667     EISSN: 15332675     Source Type: Journal    
DOI: 10.1300/J366v05n02_07     Document Type: Review

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