Service employees and customer phone rage: An empirical analysis

European Journal of Marketing

Volumn 47, Issue 3, 2013, Pages 463-484

  Harris, Lloyd C ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Customer misbehavior; Customer service management; Customers; Service; Service marketing; Telephone rage

Indexed keywords

EID: 84875599042     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090561311297418     Document Type: Article

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