Chapter 10 Customer Emotions in Service Failure and Recovery Encounters

Research on Emotion in Organizations

Volumn 2, Issue , 2006, Pages 237-268

  McColl Kennedy, Janet R ^a   Smith, Amy K ^a  

^a NONE

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[No Author keywords available]

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EID: 33947218353     PISSN: 17469791     EISSN: None     Source Type: Book Series    
DOI: 10.1016/S1746-9791(06)02010-4     Document Type: Review

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