Customer Rage Episodes: Emotions, Expressions and Behaviors

Journal of Retailing

Volumn 85, Issue 2, 2009, Pages 222-237

  McColl Kennedy, Janet R ^a   Patterson, Paul G ^b   Smith, Amy K ^c   Brady, Michael K ^d  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

^c GEORGE WASHINGTON UNIVERSITY   (United States)

^d FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Customer rage behaviors; Customer rage emotions; Customer rage expressions

Indexed keywords

EID: 66049157420     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2009.04.002     Document Type: Article

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