Customer-induced stress in call centre work: A comparison of audio- And videoconference

Journal of Occupational and Organizational Psychology

Volumn 80, Issue 4, 2007, Pages 693-712

  Wegge, Jürgen ^a   Vogt, Joachim ^b   Wecking, Christiane ^c  

^a DRESDEN UNIVERSITY OF TECHNOLOGY   (Germany)

^b UNIVERSITY OF COPENHAGEN   (Denmark)

^c TU DORTMUND UNIVERSITY   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 38149040137     PISSN: 09631798     EISSN: None     Source Type: Journal    
DOI: 10.1348/096317906X164927     Document Type: Article

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