Deviant customer behavior: An exploration of frontline employee tactics

Journal of Marketing Theory and Practice

Volumn 14, Issue 2, 2006, Pages 95-111

  Reynolds, Kate L ^a   Harris, Lloyd C ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33749371572     PISSN: 10696679     EISSN: None     Source Type: Journal    
DOI: 10.2753/MTP1069-6679140201     Document Type: Article

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