메뉴 건너뛰기




Volumn 21, Issue 1-2, 2001, Pages 63-69

The selling orientation-customer orientation (S.O.C.O.) scale: A proposed short form

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85009544197     PISSN: 08853134     EISSN: 15577813     Source Type: Journal    
DOI: 10.1080/08853134.2001.10754257     Document Type: Article
Times cited : (187)

References (21)
  • 2
    • 85009649343 scopus 로고    scopus 로고
    • Perceived Cohesion in Groups: A confirmatory factor analysis of the dimensions of belonging and morale
    • [On-line]Available
    • Chin, W. W., W. D. Salisbury and A. Gopal (1996), “Perceived Cohesion in Groups: A confirmatory factor analysis of the dimensions of belonging and morale,” Home Page [On-line], Available: http://www2.msstate.edu/-dave/research/cohesion.html.
    • (1996) Home Page
    • Chin, W.W.1    Salisbury, W.D.2    Gopal, A.3
  • 3
    • 33845945922 scopus 로고
    • Coefficient Alpha and the Internal Structure of Tests
    • Cronbach, L.J. (1951), “Coefficient Alpha and the Internal Structure of Tests,” Psychometrica, 16, 297-334.
    • (1951) Psychometrica , vol.16 , pp. 297-334
    • Cronbach, L.J.1
  • 4
    • 38249028963 scopus 로고
    • Perceptions of Real-estate Brokers and Buyers: A Sales-Orientation, Customer-Orientation Approach
    • (September)
    • Dunlap, B.J., Michael J. Dotson and Terry M. Chambers (1988), “Perceptions of Real-estate Brokers and Buyers: A Sales-Orientation, Customer-Orientation Approach,” Journal of Business Research, 17 (September), 175-187.
    • (1988) Journal of Business Research , vol.17 , pp. 175-187
    • Dunlap, B.J.1    Dotson, M.J.2    Chambers, T.M.3
  • 5
    • 0001127436 scopus 로고
    • Factor Comparability and The Advantages of Multiple Group Factor Analysis
    • Everett, James E. and Leland V. Entrekin (1980), “Factor Comparability and The Advantages of Multiple Group Factor Analysis,” Multivariate Behavioral Research, 2, 165-180.
    • (1980) Multivariate Behavioral Research , vol.2 , pp. 165-180
    • Everett, J.E.1    Entrekin, L.V.2
  • 6
    • 85009559011 scopus 로고
    • An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
    • (May)
    • Gerbing, David W. and James C. Anderson (1988), “An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment,” Journal of Marketing Research, vol XXV (May), 186-192.
    • (1988) Journal of Marketing Research , vol.25 , pp. 186-192
    • Gerbing, D.W.1    Anderson, J.C.2
  • 7
    • 0039503091 scopus 로고
    • The Relationship Between Ethical and Customer-Oriented Service Provider Behaviors
    • Howe, Vince K., Douglas Hoffman and Donald W. Hardigree (1994), “The Relationship Between Ethical and Customer-Oriented Service Provider Behaviors,” Journal of Business Ethics, 13,497-506.
    • (1994) Journal of Business Ethics , vol.13 , pp. 497-506
    • Howe, V.K.1    Hoffman, D.2    Hardigree, D.W.3
  • 8
    • 0000908131 scopus 로고
    • Modeling the relation of personality variables to symptom complaints: The unique role of negative affectivity
    • Rick H. Hoyle (ed), Thousand Oaks, CA: Sage Publications, Inc
    • Hull, Jay G., Judith C. Tedlie and Daniel A. Lehn (1995), “Modeling the relation of personality variables to symptom complaints: The unique role of negative affectivity,” in Rick H. Hoyle (ed), Structural Equation Modeling: Concepts, Issues and Applications, Thousand Oaks, CA: Sage Publications, Inc.
    • (1995) Structural Equation Modeling: Concepts, Issues and Applications
    • Hull, J.G.1    Tedlie, J.C.2    Lehn, D.A.3
  • 9
    • 0542405142 scopus 로고
    • Speech at the Trustees Meeting of the Marketing Science Institute in November 1990 in Boston
    • referred to in, (Spring)
    • Kotier, Philip (1991), Speech at the Trustees Meeting of the Marketing Science Institute in November 1990 in Boston, referred to in Marketing Science Institute Review, (Spring).
    • (1991) Marketing Science Institute Review
    • Kotier, P.1
  • 10
    • 0000857860 scopus 로고
    • Measuring Customer Orientation of Salespeople: A Replication With Industrial Buyers
    • (November)
    • Michaels, Ronald E. and Ralph L. Day (1985), “Measuring Customer Orientation of Salespeople: A Replication With Industrial Buyers,” Journal of Marketing Research, 22 (November), 443-446.
    • (1985) Journal of Marketing Research , vol.22 , pp. 443-446
    • Michaels, R.E.1    Day, R.L.2
  • 11
    • 0001767056 scopus 로고
    • The Influence of Personal Variables on Salesperson Selling Orientation
    • (Winter)
    • O’Hara, Bradley S., James S. Boles and Mark W. Johnston (1991), “The Influence of Personal Variables on Salesperson Selling Orientation,” Journal of Personal Selling and Sales Management, vol XI (1) (Winter), 61-67.
    • (1991) Journal of Personal Selling and Sales Management , vol.11 , Issue.1 , pp. 61-67
    • O’hara, B.S.1    Boles, J.S.2    Johnston, M.W.3
  • 14
    • 85009645695 scopus 로고
    • The SOCO Scale: A Measure of the Customer Orientation of Salespeople
    • (August)
    • Saxe, Robert and Barton A. Weitz (1982), “The SOCO Scale: A Measure of the Customer Orientation of Salespeople,” Journal of Marketing Research, 19 (August), 343-351.
    • (1982) Journal of Marketing Research , vol.19 , pp. 343-351
    • Saxe, R.1    Weitz, B.A.2
  • 15
    • 0002984508 scopus 로고
    • An Examination of Gender Differences in Selling Behaviors and Job Attitudes
    • Sigauw, Judy A. and Earl D. Honeycutt, Jr. (1995), “An Examination of Gender Differences in Selling Behaviors and Job Attitudes,” Industrial Marketing Management, 24, 45-52.
    • (1995) Industrial Marketing Management , vol.24 , pp. 45-52
    • Sigauw, J.A.1    Honeycutt, E.D.2
  • 16
    • 84986774062 scopus 로고
    • Measuring Customer Orientation of a Salesperson: Modifications of the SOCO Scale
    • (May)
    • Tadepalli Raghu (1995), “Measuring Customer Orientation of a Salesperson: Modifications of the SOCO Scale,” Psychology & Marketing, 12 (3) (May), 177-187.
    • (1995) Psychology & Marketing , vol.12 , Issue.3 , pp. 177-187
    • Raghu, T.1
  • 17
    • 85009552046 scopus 로고
    • The Changing Role of Marketing in the Corporation
    • (October)
    • Webster, Frederick E. (1992), “The Changing Role of Marketing in the Corporation,” Journal of Marketing, 56 (October), 1-17.
    • (1992) Journal of Marketing , vol.56 , pp. 1-17
    • Webster, F.E.1
  • 18
    • 85009576653 scopus 로고    scopus 로고
    • Exploring Salespersons Customer Orientation as a Mediator of Organizational Culture’s Influence on Buyer-Seller Relationships
    • (Fall)
    • Williams, Michael R. and Jill S. Attaway (1996), “Exploring Salespersons’ Customer Orientation as a Mediator of Organizational Culture’s Influence on Buyer-Seller Relationships,” Journal of Personal Selling and Sales Management, vol XVI (4) (Fall), 33-52.
    • (1996) Journal of Personal Selling and Sales Management , vol.16 , Issue.4 , pp. 33-52
    • Williams, M.R.1    Attaway, J.S.2
  • 21
    • 51249176651 scopus 로고
    • Customer Evaluation of Retail Salespeople Utilizing the SOCO Scale: A Replication, Extension and Application
    • Brown, Gene, Robert E. Widing II and Ronald L. Coulter (1991), “Customer Evaluation of Retail Salespeople Utilizing the SOCO Scale: A Replication, Extension and Application,” Journal of the Academy of Marketing Science, 19 (4), 347-351.
    • (1991) Journal of the Academy of Marketing Science , vol.19 , Issue.4 , pp. 347-351
    • Brown, G.1    Widing, R.E.2    Coulter, R.L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.