Service sabotage: A study of antecedents and consequences

Journal of the Academy of Marketing Science

Volumn 34, Issue 4, 2006, Pages 543-558

  Harris, Lloyd C ^a   Ogbonna, Emmanuel ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Customer contact employees; Employee deviance; Frontline employees; Service dysfunction; Service sabotage

Indexed keywords

EID: 33748451137     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1177/0092070306287324     Document Type: Review

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