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Volumn 24, Issue 3, 2003, Pages 123-130

Phoning in sick? An overview of employee stress in call centres

Author keywords

Call centres; Human resource management; Job design; Performance monitoring; Stress

Indexed keywords


EID: 84986165656     PISSN: 01437739     EISSN: None     Source Type: Journal    
DOI: 10.1108/01437730310469543     Document Type: Article
Times cited : (45)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.