Antecedents and consequences of frontline service employee commitment to service quality

Journal of Marketing Theory and Practice

Volumn 16, Issue 2, 2008, Pages 95-110

  Elmadaǧ, Ayşe Banu ^a   Ellinger, Alexander E ^b   Franke, George R ^b  

^a ISTANBUL TECHNICAL UNIVERSITY   (Turkey)

^b UNIVERSITY OF ALABAMA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 44149126766     PISSN: 10696679     EISSN: None     Source Type: Journal    
DOI: 10.2753/MTP1069-6679160201     Document Type: Article

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