Consumer revenge behavior: A cross-cultural perspective

Journal of Business Research

Volumn 62, Issue 10, 2009, Pages 995-1001

  Zourrig, Haithem ^a   Chebat, Jean Charles ^b   Toffoli, Roy ^a  

^a UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

^b HEC MONTRÉAL   (Canada)

Author keywords

Allocentrism; Avoidance behavior; Consumer revenge; Coping behavior; Idiocentrism; Service failure

Indexed keywords

EID: 67649690956     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2008.08.006     Document Type: Article

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