Call centre management: Is service quality a priority?

Managing Service Quality: An International Journal

Volumn 11, Issue 3, 2001, Pages 153-159

  Gilmore, Audrey ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Empowerment; Production; Service quality; United Kingdom

Indexed keywords

EID: 84986135988     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110391315     Document Type: Article

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