메뉴 건너뛰기




Volumn 29, Issue 2, 2009, Pages 137-150

The benefits of sales force automation: A customer's perspective

Author keywords

[No Author keywords available]

Indexed keywords


EID: 67749093048     PISSN: 08853134     EISSN: None     Source Type: Journal    
DOI: 10.2753/PSS0885-3134290203     Document Type: Article
Times cited : (41)

References (93)
  • 1
    • 67749083017 scopus 로고    scopus 로고
    • Ackermann, Fran, and Colin Eden (2005), Using Causal Mapping to Support Information Systems Development: Some Considerations, in Causal Mapping for Research in Information Technology, V.K. Narayanan and Deborah J. Armstrong, eds., Hershey, PA: Idea Group, 263-283.
    • Ackermann, Fran, and Colin Eden (2005), "Using Causal Mapping to Support Information Systems Development: Some Considerations," in Causal Mapping for Research in Information Technology, V.K. Narayanan and Deborah J. Armstrong, eds., Hershey, PA: Idea Group, 263-283.
  • 4
    • 17844370244 scopus 로고    scopus 로고
    • Moving Beyond the Direct Effect of SFA Adoption on Salesperson Performance: Training and Support as Key Moderating Factors
    • May
    • -, -, and Adam Rapp (2005), "Moving Beyond the Direct Effect of SFA Adoption on Salesperson Performance: Training and Support as Key Moderating Factors," Industrial Marketing Management, 34 (May), 379-388.
    • (2005) Industrial Marketing Management , vol.34 , pp. 379-388
    • Ahearne, M.1    Schillewaert, N.2    Jelinek, R.3    Jones, E.4    Rapp, A.5
  • 9
    • 0442277724 scopus 로고
    • Can Sales Force Automation Help You Be a More Effective Manager?
    • September
    • Barnes, Michael, and Robert Engle (1995), "Can Sales Force Automation Help You Be a More Effective Manager?" Sales Process Engineering and Automation Review (September), 16-19.
    • (1995) Sales Process Engineering and Automation Review , pp. 16-19
    • Barnes, M.1    Engle, R.2
  • 10
    • 0040004377 scopus 로고
    • Measuring the Performance of Industrial Salespersons
    • Behrman, Douglas N., and William D. Perreault (1982), "Measuring the Performance of Industrial Salespersons," Journal of Business Research, 10 (3), 355-370.
    • (1982) Journal of Business Research , vol.10 , Issue.3 , pp. 355-370
    • Behrman, D.N.1    Perreault, W.D.2
  • 11
    • 84914528369 scopus 로고
    • Cognition in Organizations: An Analysis of the Utrecht Jazz Orchestra
    • December
    • Bougon, Michel, Karl Weick, and Din Binkhorst (1977), "Cognition in Organizations: An Analysis of the Utrecht Jazz Orchestra," Administrative Science Quarterly, 22 (December), 606-639.
    • (1977) Administrative Science Quarterly , vol.22 , pp. 606-639
    • Bougon, M.1    Weick, K.2    Binkhorst, D.3
  • 12
    • 33845338252 scopus 로고    scopus 로고
    • Information Technology and Productivity: A Review of the Literature
    • February
    • Brynjolfsson, Erik, and Shinkyu Yang (1996), "Information Technology and Productivity: A Review of the Literature," Advances in Computers, 43 (February), 179-214.
    • (1996) Advances in Computers , vol.43 , pp. 179-214
    • Brynjolfsson, E.1    Yang, S.2
  • 13
    • 84905991871 scopus 로고    scopus 로고
    • The Intangible Benefi ts and Costs of Computer Investments: Evidence from Financial Markets
    • K. Kumar and J.I. DeGross, eds, Atlanta, GA: Association for Information Systems
    • -, and - (1997), "The Intangible Benefi ts and Costs of Computer Investments: Evidence from Financial Markets," in Proceedings of the Eighteenth International Conference on Information Systems, K. Kumar and J.I. DeGross, eds., Atlanta, GA: Association for Information Systems, 147-166.
    • (1997) Proceedings of the Eighteenth International Conference on Information Systems , pp. 147-166
    • Brynjolfsson, E.1    Yang, S.2
  • 14
    • 33845622909 scopus 로고    scopus 로고
    • Sales Force Automation: Review, Critique, Research Agenda
    • Buttle, Francis, Lawrence Ang, and Reiny Iriana (2006), "Sales Force Automation: Review, Critique, Research Agenda," International Journal of Management Reviews, 8 (4), 213-231.
    • (2006) International Journal of Management Reviews , vol.8 , Issue.4 , pp. 213-231
    • Buttle, F.1    Ang, L.2    Iriana, R.3
  • 15
    • 67749118568 scopus 로고    scopus 로고
    • Colombo, George (1993), Sales Force Automation Using the Latest Technology to Make Your Sales Force More Competitive, New York: McGraw-Hill.
    • Colombo, George (1993), Sales Force Automation Using the Latest Technology to Make Your Sales Force More Competitive, New York: McGraw-Hill.
  • 17
    • 0002782278 scopus 로고
    • How Buyers and Operations Personnel Evaluate Service
    • February
    • Cooper, M. Bixby, Cornelia Dröge, and Patricia Daugherty (1991), "How Buyers and Operations Personnel Evaluate Service," Industrial Marketing Management, 20 (February), 81-85.
    • (1991) Industrial Marketing Management , vol.20 , pp. 81-85
    • Cooper, M.B.1    Dröge, C.2    Daugherty, P.3
  • 18
    • 0003056894 scopus 로고
    • Relationship Quality in Services Selling: An In- terpersonal Infl uence Perspective
    • July
    • Crosby, Lawrence A., Kenneth R. Evans, and Deborah Cowles (1990), "Relationship Quality in Services Selling: An In- terpersonal Infl uence Perspective," Journal of Marketing, 54 (July), 68-81.
    • (1990) Journal of Marketing , vol.54 , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 20
    • 84936823933 scopus 로고
    • User Acceptance of Computer Technology: A Comparison of Tw o Theoretical Models
    • August
    • Davis, Fred D., Richard P. Bagozzi, and Paul R. Warshaw (1989), "User Acceptance of Computer Technology: A Comparison of Tw o Theoretical Models," Management Science, 35 (August), 57-61.
    • (1989) Management Science , vol.35 , pp. 57-61
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 21
    • 51249164410 scopus 로고
    • Marketing's Contribution to the Strategy Dialogue
    • September
    • Day, George S. (1992), "Marketing's Contribution to the Strategy Dialogue," Journal of the Academy of Marketing Science, 20 (September), 323-329.
    • (1992) Journal of the Academy of Marketing Science , vol.20 , pp. 323-329
    • Day, G.S.1
  • 22
    • 72249114849 scopus 로고
    • Information Systems Success: The Quest for the Dependent Variable
    • DeLone, William H., and Ephraim R. McLean (1992), "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, 3 (1), 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.H.1    McLean, E.R.2
  • 23
    • 0001380781 scopus 로고
    • Characteristics of Organizational Environments and Perceived Environmental Uncertainty
    • September
    • Duncan, Robert B. (1972), "Characteristics of Organizational Environments and Perceived Environmental Uncertainty," Administrative Science Quarterly, 17 (September), 313-327.
    • (1972) Administrative Science Quarterly , vol.17 , pp. 313-327
    • Duncan, R.B.1
  • 24
    • 0001932429 scopus 로고
    • Developing Buyer-Seller Relationships
    • April
    • Dwyer, F. Robert, Paul H. Schurr, and Sejo Oh (1987), "Developing Buyer-Seller Relationships," Journal of Marketing, 51 (April), 11-27.
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 26
    • 0009907408 scopus 로고    scopus 로고
    • Engle, Robert L., and Michael L. Barnes (2000), Sales Force Automation Usage, Effectiveness, and Cost-Benefi t in Germany, England and the United States, Journal of Business & Industrial Marketing, 15 (4), 216-241.
    • Engle, Robert L., and Michael L. Barnes (2000), "Sales Force Automation Usage, Effectiveness, and Cost-Benefi t in Germany, England and the United States," Journal of Business & Industrial Marketing, 15 (4), 216-241.
  • 27
    • 67749114908 scopus 로고    scopus 로고
    • New Ways to Win Over Fickle Clients,
    • London, October 17
    • Fisher, Andrew (2001), "New Ways to Win Over Fickle Clients," Financial Times (London) (October 17), 1.
    • (2001) Financial Times , pp. 1
    • Fisher, A.1
  • 28
    • 67749088732 scopus 로고    scopus 로고
    • The Secret's Out
    • May
    • Fisher, Jerry (1998), "The Secret's Out," Entrepreneur, 26 (May), 112-119.
    • (1998) Entrepreneur , vol.26 , pp. 112-119
    • Fisher, J.1
  • 29
    • 0001448699 scopus 로고
    • Decision Makers' Beliefs About the Causes and Effects of Structure: An Explanatory Study
    • Ford, Jeffrey D., and W. Harvey Hegarty (1984), "Decision Makers' Beliefs About the Causes and Effects of Structure: An Explanatory Study," Academy of Management Journal, 27 (2), 271-291.
    • (1984) Academy of Management Journal , vol.27 , Issue.2 , pp. 271-291
    • Ford, J.D.1    Harvey Hegarty, W.2
  • 30
    • 67749140214 scopus 로고    scopus 로고
    • Gao, Tao, Y. Wang, M. Joseph Sirgy, and Monroe M. Bird (2002), An Integrative Model on the Antecedents of Buyer Decision-Making Uncertainty in Organizational Purchasing, in Asia-Pacific Advances in Consumer Research, 5, Rami Zwick and Ping Tu , eds., Valdosta, GA: Association for Consumer Research, 41-47.
    • Gao, Tao, Y. Wang, M. Joseph Sirgy, and Monroe M. Bird (2002), "An Integrative Model on the Antecedents of Buyer Decision-Making Uncertainty in Organizational Purchasing," in Asia-Pacific Advances in Consumer Research, vol. 5, Rami Zwick and Ping Tu , eds., Valdosta, GA: Association for Consumer Research, 41-47.
  • 31
    • 67649910445 scopus 로고    scopus 로고
    • The Perceived Impact of Information Technology on Salespeople's Relational Competencies
    • August
    • Geiger, Susi, and Darach Turley (2006), "The Perceived Impact of Information Technology on Salespeople's Relational Competencies," Journal of Marketing Management, 22 (August), 827-851.
    • (2006) Journal of Marketing Management , vol.22 , pp. 827-851
    • Geiger, S.1    Turley, D.2
  • 33
    • 0001019104 scopus 로고
    • Task- Technology Fit and Individual Performance
    • June
    • Goodhue, Dale L., and Ronald L. Thompson (1995), "Task- Technology Fit and Individual Performance," MIS Quarterly, 19 (June), 213-236.
    • (1995) MIS Quarterly , vol.19 , pp. 213-236
    • Goodhue, D.L.1    Thompson, R.L.2
  • 34
    • 1442275805 scopus 로고    scopus 로고
    • Towards a Theoretically-Based Contingency Model of Information Systems Outsourcing
    • Leslie P. Willcocks and Mary C. Lacity, eds, Chichester, UK: John Wiley & Sons
    • Grover, Varun, James T.C. Teng, and Myun Joong Cheon (1998), "Towards a Theoretically-Based Contingency Model of Information Systems Outsourcing," in Strategic Sourcing of Information Systems, Leslie P. Willcocks and Mary C. Lacity, eds., Chichester, UK: John Wiley & Sons, 79-101.
    • (1998) Strategic Sourcing of Information Systems , pp. 79-101
    • Grover, V.1    Teng, J.T.C.2    Joong Cheon, M.3
  • 35
    • 33646698557 scopus 로고    scopus 로고
    • How Many Interviews Are Enough? An Experiment with Data Saturation and Variability
    • Guest, Greg, Arwen Bunce, and Laura Johnson (2006), "How Many Interviews Are Enough? An Experiment with Data Saturation and Variability," Field Methods, 18 (1), 59-82.
    • (2006) Field Methods , vol.18 , Issue.1 , pp. 59-82
    • Guest, G.1    Bunce, A.2    Johnson, L.3
  • 36
    • 12844271607 scopus 로고    scopus 로고
    • When Using Knowledge Can Hurt Performance: The Value of Organizational Capabilities in a Management Consulting Company
    • Haas, Martine R., and Mortan T. Hansen (2005), "When Using Knowledge Can Hurt Performance: The Value of Organizational Capabilities in a Management Consulting Company," Strategic Management Journal, 26 (1), 1-24.
    • (2005) Strategic Management Journal , vol.26 , Issue.1 , pp. 1-24
    • Haas, M.R.1    Hansen, M.T.2
  • 39
    • 4944237569 scopus 로고
    • The Impact of Electronic Data Interchange on the Sales Function
    • Summer
    • Hill, Ned C., and Michael J. Swenson (1994), "The Impact of Electronic Data Interchange on the Sales Function," Journal of Personal Selling & Sales Management, 14, 3 (Summer), 79-87.
    • (1994) Journal of Personal Selling & Sales Management , vol.14 , Issue.3 , pp. 79-87
    • Hill, N.C.1    Swenson, M.J.2
  • 40
    • 0000661160 scopus 로고    scopus 로고
    • Productivity, Profi t and Consumer Welfare: Three Different Measures of Information Technology's Value
    • Hitt, Lorin, and Erik Brynjolfsson (1996), "Productivity, Profi t and Consumer Welfare: Three Different Measures of Information Technology's Value," MIS Quarterly, 20 (2), 121-142.
    • (1996) MIS Quarterly , vol.20 , Issue.2 , pp. 121-142
    • Hitt, L.1    Brynjolfsson, E.2
  • 41
    • 0013151749 scopus 로고    scopus 로고
    • Customer Satisfaction in Industrial Markets: Dimension and Multiple Role Issues
    • April
    • Homburg, Christian, and Bettina Rudolph (2001), "Customer Satisfaction in Industrial Markets: Dimension and Multiple Role Issues," Journal of Business Research, 52 (April), 15-33.
    • (2001) Journal of Business Research , vol.52 , pp. 15-33
    • Homburg, C.1    Rudolph, B.2
  • 43
    • 0002301746 scopus 로고
    • A Theory of the Effects of Advanced Information Technologies on Organizational Design, Intelligence, and Decision Making
    • January
    • Huber, George (1990), "A Theory of the Effects of Advanced Information Technologies on Organizational Design, Intelligence, and Decision Making," Academy of Management Review, 15 (January), 47-71.
    • (1990) Academy of Management Review , vol.15 , pp. 47-71
    • Huber, G.1
  • 44
    • 33745040286 scopus 로고    scopus 로고
    • Hunter, Gary K., and William D. Perreault, Jr. (2006), Sales Technology Orientation, Information Effectiveness, and Sales Performance, Journal of Personal Selling & Sales Management, 26, 2 (Spring), 95-113.
    • Hunter, Gary K., and William D. Perreault, Jr. (2006), "Sales Technology Orientation, Information Effectiveness, and Sales Performance," Journal of Personal Selling & Sales Management, 26, 2 (Spring), 95-113.
  • 45
    • 34247119118 scopus 로고    scopus 로고
    • Making Sales Technology Effective
    • January
    • -, and - (2007), "Making Sales Technology Effective," Journal of Marketing, 71 (January), 16-34.
    • (2007) Journal of Marketing , vol.71 , pp. 16-34
    • Huber, G.1
  • 46
    • 0031097826 scopus 로고    scopus 로고
    • The Consequences of Information Technology Acceptance on Subsequent Individual Performance
    • Igbaria, Magid, and Margaret Tan (1997), "The Consequences of Information Technology Acceptance on Subsequent Individual Performance," Information and Management, 32 (3), 113-121.
    • (1997) Information and Management , vol.32 , Issue.3 , pp. 113-121
    • Igbaria, M.1    Tan, M.2
  • 47
    • 0002545059 scopus 로고
    • Purchasing Agents' Perceptions of Industrial Buying Center Infl uence: A Situational Approach
    • Fall
    • Jackson, Donald W., Jr., Janet E. Keith, and Richard K. Burdick (1984), "Purchasing Agents' Perceptions of Industrial Buying Center Infl uence: A Situational Approach," Journal of Marketing, 48 (Fall), 75-83.
    • (1984) Journal of Marketing , vol.48 , pp. 75-83
    • Jackson Jr., D.W.1    Keith, J.E.2    Burdick, R.K.3
  • 49
    • 27144482455 scopus 로고    scopus 로고
    • The Role of Relational Information Processes and Technology Use in Customer Relationship Management
    • October
    • Jayachandran, Satish, Subhash Sharma, Peter Kaufman, and Pushkala Raman (2005), "The Role of Relational Information Processes and Technology Use in Customer Relationship Management," Journal of Marketing, 69 (October), 177-192.
    • (2005) Journal of Marketing , vol.69 , pp. 177-192
    • Jayachandran, S.1    Sharma, S.2    Kaufman, P.3    Raman, P.4
  • 50
    • 33749404544 scopus 로고    scopus 로고
    • A Longitudinal Examination of Individual, Organizational and Contextual Factors on Sales Technology and Adoption and Job Performance
    • Winter
    • Jelinek, Ronald, Michael Ahearne, John Mathieu, and Niels Schillewaert (2006), "A Longitudinal Examination of Individual, Organizational and Contextual Factors on Sales Technology and Adoption and Job Performance," Journal of Marketing Theory and Practice, 14 (Winter), 7-23.
    • (2006) Journal of Marketing Theory and Practice , vol.14 , pp. 7-23
    • Jelinek, R.1    Ahearne, M.2    Mathieu, J.3    Schillewaert, N.4
  • 53
    • 0005993273 scopus 로고    scopus 로고
    • Communicating Trustworthiness and Building Trust in Interorganizational Virtual Organizations
    • Kasper-Fuehrer, Eva C., and Neal M. Ashkanasy (2001), "Communicating Trustworthiness and Building Trust in Interorganizational Virtual Organizations," Journal of Management, 27 (3), 235-254.
    • (2001) Journal of Management , vol.27 , Issue.3 , pp. 235-254
    • Kasper-Fuehrer, E.C.1    Ashkanasy, N.M.2
  • 54
    • 0009908051 scopus 로고    scopus 로고
    • Keillor, Bruce D., R. Edward Bashaw, and Charles E. Pettijohn (1997), Sales Force Automation Issues Prior to Implementation: The Relationship Between Attitudes Toward Technology, Experience and Productivity, Journal of Business and Industrial Marketing, 12 (3-4), 209-219.
    • Keillor, Bruce D., R. Edward Bashaw, and Charles E. Pettijohn (1997), "Sales Force Automation Issues Prior to Implementation: The Relationship Between Attitudes Toward Technology, Experience and Productivity," Journal of Business and Industrial Marketing, 12 (3-4), 209-219.
  • 57
    • 0001812694 scopus 로고
    • Determinants of Infl uence in Organizational Buying: A Contingency Approach
    • July
    • Kohli, Ajay (1989), "Determinants of Infl uence in Organizational Buying: A Contingency Approach," Journal of Marketing, 53 (July), 50-65.
    • (1989) Journal of Marketing , vol.53 , pp. 50-65
    • Kohli, A.1
  • 58
    • 0001783241 scopus 로고
    • Sampling in Qualitative Enquiry
    • Benjamin Crabtree and William L. Miller, eds, London: Sage
    • Kuzel, Anton J. (1992), "Sampling in Qualitative Enquiry," in Doing Qualitative Research, Benjamin Crabtree and William L. Miller, eds., London: Sage, 31-44.
    • (1992) Doing Qualitative Research , pp. 31-44
    • Kuzel, A.J.1
  • 59
    • 0002148874 scopus 로고    scopus 로고
    • Lagace, Rosemary R., Robert Dahlstrom, and Jule B. Gas-senheimer (1991), The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry, Journal of Personal Selling & Sales Management, 11, 4 (Fall), 39-47.
    • Lagace, Rosemary R., Robert Dahlstrom, and Jule B. Gas-senheimer (1991), "The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry," Journal of Personal Selling & Sales Management, 11, 4 (Fall), 39-47.
  • 63
    • 0001902365 scopus 로고
    • Communication Strategies in Marketing Channels: A Theoretical Perspective
    • October
    • Mohr, Jakki, and John R. Nevin (1990), "Communication Strategies in Marketing Channels: A Theoretical Perspective," Journal of Marketing, 54 (October), 36-51.
    • (1990) Journal of Marketing , vol.54 , pp. 36-51
    • Mohr, J.1    Nevin, J.R.2
  • 64
    • 0002295813 scopus 로고
    • Selling Activity and Sales Position Taxonomies for Industrial Sales Forces
    • August
    • Moncrief, William C. (1986), "Selling Activity and Sales Position Taxonomies for Industrial Sales Forces," Journal of Marketing Research, 23 (August), 261-270.
    • (1986) Journal of Marketing Research , vol.23 , pp. 261-270
    • Moncrief, W.C.1
  • 65
    • 84905581473 scopus 로고    scopus 로고
    • A Process Oriented Framework for Assessing the Business Value of Information Technology
    • Spring
    • Mooney, John G., Viijay Gurbaxani, and Kenneth L. Kraemer (1996), "A Process Oriented Framework for Assessing the Business Value of Information Technology," DATA BASE for Advances in Information Systems, 27 (Spring), 68-81.
    • (1996) DATA BASE for Advances in Information Systems , vol.27 , pp. 68-81
    • Mooney, J.G.1    Gurbaxani, V.2    Kraemer, K.L.3
  • 66
    • 21344475322 scopus 로고
    • The Commitment- Trust Theory of Relationship Marketing
    • July
    • Morgan, Robert, and Shelby Hunt (1994), "The Commitment- Trust Theory of Relationship Marketing," Journal of Marketing, 58 (July), 28-38.
    • (1994) Journal of Marketing , vol.58 , pp. 28-38
    • Morgan, R.1    Hunt, S.2
  • 67
    • 0001386266 scopus 로고
    • An Empirical Investigation of the Information Sources Used During the Industrial Buying Process
    • May
    • Moriarty, Rowland T., and Robert E. Spekmen (1984), "An Empirical Investigation of the Information Sources Used During the Industrial Buying Process," Journal of Marketing Research, 21 (May), 137-147.
    • (1984) Journal of Marketing Research , vol.21 , pp. 137-147
    • Moriarty, R.T.1    Spekmen, R.E.2
  • 69
    • 67749086970 scopus 로고    scopus 로고
    • Parasuraman, A., Valarie A. Zeithaml, and Leonard L. Berry (1988), Servqual: A Multiple-Item Scale for Measuring Consumer Perception, Journal of Retailing, 64 (Spring), 12-29.
    • Parasuraman, A., Valarie A. Zeithaml, and Leonard L. Berry (1988), "Servqual: A Multiple-Item Scale for Measuring Consumer Perception," Journal of Retailing, 64 (Spring), 12-29.
  • 70
    • 67749136019 scopus 로고    scopus 로고
    • The Benefi ts of Sales Force Automation: An Empirical Examination of SFA Usage on Relationship Quality and Performance
    • Summer
    • Park, Jeong-Eun, Besty B. Holloway, and George D. Deitz (2005), "The Benefi ts of Sales Force Automation: An Empirical Examination of SFA Usage on Relationship Quality and Performance," Journal of Personal Selling & Sales Management, 25, 3 (Summer), 295.
    • (2005) Journal of Personal Selling & Sales Management , vol.25 , Issue.3 , pp. 295
    • Park, J.-E.1    Holloway, B.B.2    Deitz, G.D.3
  • 71
    • 0009939578 scopus 로고    scopus 로고
    • Parthasarathy, Madhavan, and Ravipreet S. Sohi (1997), Sales force Automation and the Adoption of Technological Innovations by Salespeople: Theory and Implications, Journal of Business and Industrial Marketing, 12 (3-4), 196-208.
    • Parthasarathy, Madhavan, and Ravipreet S. Sohi (1997), "Sales force Automation and the Adoption of Technological Innovations by Salespeople: Theory and Implications," Journal of Business and Industrial Marketing, 12 (3-4), 196-208.
  • 72
    • 0042406806 scopus 로고    scopus 로고
    • What Buyers Want Most from Salespeople: A View from the Senior Level
    • Peterson, Robert M., and George H. Lucas (2001), "What Buyers Want Most from Salespeople: A View from the Senior Level," Business Horizons, 44 (5), 39-45.
    • (2001) Business Horizons , vol.44 , Issue.5 , pp. 39-45
    • Peterson, R.M.1    Lucas, G.H.2
  • 73
    • 84950643523 scopus 로고
    • An Empirical Examination of the Impact of Salesperson Empathy and Professionalism and Merchandise Salability on Retail Buyers' Evaluations
    • Winter
    • Pilling, Bruce K., and Sevo Eroglu (1994), "An Empirical Examination of the Impact of Salesperson Empathy and Professionalism and Merchandise Salability on Retail Buyers' Evaluations," Journal of Personal Selling & Sales Management, 14, 1 (Winter), 45-58.
    • (1994) Journal of Personal Selling & Sales Management , vol.14 , Issue.1 , pp. 45-58
    • Pilling, B.K.1    Eroglu, S.2
  • 74
    • 10344265040 scopus 로고    scopus 로고
    • Pullig, Chris, James G. Maxham, and Joseph F. Hair (2002), Sales Force Automation Systems: An Exploratory Examination of Organizational Factors Associated with Effective Implementation and Sales force Productivity, Journal of Business Research, 55 (May), 401-415.
    • Pullig, Chris, James G. Maxham, and Joseph F. Hair (2002), "Sales Force Automation Systems: An Exploratory Examination of Organizational Factors Associated with Effective Implementation and Sales force Productivity," Journal of Business Research, 55 (May), 401-415.
  • 75
    • 17844383234 scopus 로고    scopus 로고
    • Impact of Sales Force Automation on Technology-Related Stress, Effort, and Technology Usage Among Salespeople
    • Rangarajan, Deva, Eli Jones, and Wynne Chin (2005), "Impact of Sales Force Automation on Technology-Related Stress, Effort, and Technology Usage Among Salespeople," Industrial Marketing Management, 34 (4), 345-354.
    • (2005) Industrial Marketing Management , vol.34 , Issue.4 , pp. 345-354
    • Rangarajan, D.1    Jones, E.2    Chin, W.3
  • 76
    • 4344657010 scopus 로고    scopus 로고
    • The Customer Relationship Management Process: Its Measurement and Impact on Performance
    • August
    • Reinartz, Werner, Manfred Krafft, and Wayne D. Hoyer (2004), "The Customer Relationship Management Process: Its Measurement and Impact on Performance," Journal of Marketing Research, 41 (August), 293-305.
    • (2004) Journal of Marketing Research , vol.41 , pp. 293-305
    • Reinartz, W.1    Krafft, M.2    Hoyer, W.D.3
  • 77
    • 67749100026 scopus 로고    scopus 로고
    • Rice, Ronald E., and John H. Blair (1984), New Organizational Media and Productivity, in The New Media, R.E. Rice and Associates, eds., Beverly Hills, CA: Sage, 184-216.
    • Rice, Ronald E., and John H. Blair (1984), "New Organizational Media and Productivity," in The New Media, R.E. Rice and Associates, eds., Beverly Hills, CA: Sage, 184-216.
  • 78
    • 85009577106 scopus 로고    scopus 로고
    • The Acquisition and Use of Sales Force Automation by Mid-Sized Manufacturers
    • Spring
    • Rivers, Mark, and Jack Dart (1999), "The Acquisition and Use of Sales Force Automation by Mid-Sized Manufacturers," Journal of Personal Selling & Sales Management, 19, 2 (Spring), 59-73.
    • (1999) Journal of Personal Selling & Sales Management , vol.19 , Issue.2 , pp. 59-73
    • Rivers, M.1    Dart, J.2
  • 80
    • 0036021511 scopus 로고    scopus 로고
    • The Hidden Minefi elds in the Adoption of Sales Force Automation Technologies
    • July
    • Speier, Cheri, and Viswanath Venkatesh (2002), "The Hidden Minefi elds in the Adoption of Sales Force Automation Technologies," Journal of Marketing, 66 (July), 98-111.
    • (2002) Journal of Marketing , vol.66 , pp. 98-111
    • Speier, C.1    Venkatesh, V.2
  • 81
    • 0002373795 scopus 로고
    • Adaptive Selling: Conceptualization, Measurement, and Validity
    • February
    • Spiro, Rosann, and Barton A. Weitz (1990), "Adaptive Selling: Conceptualization, Measurement, and Validity," Journal of Marketing Research, 27 (February), 61-69.
    • (1990) Journal of Marketing Research , vol.27 , pp. 61-69
    • Spiro, R.1    Weitz, B.A.2
  • 82
    • 0022810941 scopus 로고
    • Reducing Social Context Cues: Electronic Mail in Organizational Communication
    • November
    • Sproull, Lee, and Sara Kiesler (1986), "Reducing Social Context Cues: Electronic Mail in Organizational Communication," Management Science, 32 (November), 1492-1512.
    • (1986) Management Science , vol.32 , pp. 1492-1512
    • Sproull, L.1    Kiesler, S.2
  • 83
    • 0000199952 scopus 로고
    • Alternative Measures of System Effectiveness: Associations and Implications
    • September
    • Srinivasan, Ananth (1985), "Alternative Measures of System Effectiveness: Associations and Implications," MIS Quarterly, 9 (September), 243-253.
    • (1985) MIS Quarterly , vol.9 , pp. 243-253
    • Srinivasan, A.1
  • 84
    • 21344494683 scopus 로고
    • Learning Orientation, Working Smart, and Effective Selling
    • July
    • Sujan, Harish, Barton A. Weitz, and Nirmalya Kumar (1994), "Learning Orientation, Working Smart, and Effective Selling," Journal of Marketing, 58 (July), 39-52.
    • (1994) Journal of Marketing , vol.58 , pp. 39-52
    • Sujan, H.1    Weitz, B.A.2    Kumar, N.3
  • 86
    • 55949111709 scopus 로고    scopus 로고
    • Technology Use on the Front Line: How Information Technology Enhances Individual Performance
    • March
    • Sundaram, Suresh, Andrew Schwarz, Eli Jones, and Wynne W. Chin (2007), "Technology Use on the Front Line: How Information Technology Enhances Individual Performance," Journal of the Academy of Marketing Science, 35 (March), 101-112.
    • (2007) Journal of the Academy of Marketing Science , vol.35 , pp. 101-112
    • Sundaram, S.1    Schwarz, A.2    Jones, E.3    Chin, W.W.4
  • 88
    • 58149442669 scopus 로고
    • Cognitive Maps in Rats and Men
    • Tolman, Edward C. (1948), "Cognitive Maps in Rats and Men," Psychological Review, 55 (4), 189-208.
    • (1948) Psychological Review , vol.55 , Issue.4 , pp. 189-208
    • Tolman, E.C.1
  • 89
    • 0642288767 scopus 로고
    • Taking a Laptop on a Call
    • October
    • Verity, John W. (1993), "Taking a Laptop on a Call," BusinessWeek, 25 (October), 124-135.
    • (1993) BusinessWeek , vol.25 , pp. 124-135
    • Verity, J.W.1
  • 91
    • 0001824431 scopus 로고
    • Organizations as Cognitive Maps: Charting Ways to Success and Failure
    • Henry P. Sims, Jr. and Dennis A. Gioia, eds, San Francisco: Jossey-Bass
    • Weick Karl E., and Michel G. Bougon (1986), "Organizations as Cognitive Maps: Charting Ways to Success and Failure," in The Thinking Organization: Dynamics of Organizational Social Cognition, Henry P. Sims, Jr. and Dennis A. Gioia, eds., San Francisco: Jossey-Bass, 102-135.
    • (1986) The Thinking Organization: Dynamics of Organizational Social Cognition , pp. 102-135
    • Weick Karl, E.1    Bougon, M.G.2
  • 92
    • 22644451283 scopus 로고    scopus 로고
    • Personal Selling and Sales Management: A Relationship Perspective
    • Weitz, Barton A., and Kevin Bradford (1999), "Personal Selling and Sales Management: A Relationship Perspective," Journal of the Academy of Marketing Science, 27 (2), 241-254.
    • (1999) Journal of the Academy of Marketing Science , vol.27 , Issue.2 , pp. 241-254
    • Weitz, B.A.1    Bradford, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.