Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons

International Journal of Hospitality Management

Volumn 31, Issue 3, 2012, Pages 772-785

  Kang, Juhee ^a   Hyun, Sunghyup Sean ^b  

^a IOWA STATE UNIVERSITY   (United States)

^b Pusan National University   (South Korea)

Author keywords

Advocacy; Communication style; Cooperation; Customer orientation of service employee; Enhancement; Luxury restaurant

Indexed keywords

EID: 84858752964     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.09.014     Document Type: Article

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