A cross-cultural perspective on the role of emotion in negative service encounters

Service Industries Journal

Volumn 26, Issue 7, 2006, Pages 709-726

  Smith, Anne M ^a  

^a OPEN UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

BEHAVIORAL RESPONSE; CONSUMPTION BEHAVIOR; CULTURAL GEOGRAPHY; SERVICE SECTOR; SOCIAL BEHAVIOR;

AFRICA; EURASIA; EUROPE; SUB-SAHARAN AFRICA; UNITED KINGDOM; WEST AFRICA; WESTERN EUROPE;

EID: 33750100491     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060600898203     Document Type: Article

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