Effect of service provider's communication style on customer satisfaction in professional services setting: The moderating role of criticality and service nature

Journal of Services Marketing

Volumn 23, Issue 2, 2009, Pages 104-114

  Webster, Cynthia ^a   Sundaram, D S ^b  

^a MISSISSIPPI STATE UNIVERSITY   (United States)

^b NORTHEASTERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Communication; Customer satisfaction; Professional services

Indexed keywords

EID: 69449105105     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040910946369     Document Type: Article

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