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Volumn , Issue , 2014, Pages 81-98

Understanding mature customers in the restaurant business: Inferences from a Nationwide Survey

Author keywords

Mature customers; Newspapers; Restaurant; Service

Indexed keywords


EID: 30744457901     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (11)

References (17)
  • 1
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    • 'Selected Determinants of Consumer Satisfaction and Complain Reports'
    • (February)
    • Bearden, W. and J. E. Teel (1983), 'Selected Determinants of Consumer Satisfaction and Complain Reports' Journal of Marketing Research, 20, (February), 21-28
    • (1983) Journal of Marketing Research , vol.20 , pp. 21-28
    • Bearden, W.1    Teel, J.E.2
  • 2
    • 0002493685 scopus 로고
    • 'Measuring Service Quality in Restaurants: An Application of the SERVQUAL Instrument'
    • Bojanic, D. c., and Rosen, L. D. (1994), 'Measuring Service Quality in Restaurants: An Application of the SERVQUAL Instrument' Hospitality Research Journal, 18(1), 4-14
    • (1994) Hospitality Research Journal , vol.18 , Issue.1 , pp. 4-14
    • Bojanic, D.C.1    Rosen, L.D.2
  • 3
    • 84861003319 scopus 로고    scopus 로고
    • 'Restaurant Renaissance: Present and Future Trends in Foodservice Management'
    • Cetron, M., DeMicco, F. J., and Williams, J. A. (1996), 'Restaurant Renaissance: Present and Future Trends in Foodservice Management' The Futurist, 8-12
    • (1996) The Futurist , pp. 8-12
    • Cetron, M.1    DeMicco, F.J.2    Williams, J.A.3
  • 4
    • 0002046703 scopus 로고
    • 'A Service Quality Model and Its Marketing Implication'
    • Groonos, C. (1983), 'A Service Quality Model and Its Marketing Implication' European Journal of Marketing, 18,36-44
    • (1983) European Journal of Marketing , vol.18 , pp. 36-44
    • Groonos, C.1
  • 5
    • 67650018712 scopus 로고
    • 'Gold Among the Silver and Gray: How to Market in an Aging America''
    • Fintel, J. (1990), 'Gold Among the Silver and Gray: How to Market in an Aging America'' Restaurant USA, 17-22
    • (1990) Restaurant USA , pp. 17-22
    • Fintel, J.1
  • 8
    • 0039503064 scopus 로고
    • 'Learned Helplessness as an Explanation of Elderly Consumer Complaint'
    • (May)
    • Lafarge, M. (1989), 'Learned Helplessness as an Explanation of Elderly Consumer Complaint' Journal of Business Ethics, (May), 359-366
    • (1989) Journal of Business Ethics , pp. 359-366
    • Lafarge, M.1
  • 9
    • 0346594991 scopus 로고
    • Unpublished Working Paper, Helsinki: Service Management Institute
    • Lehtinen, J. R. (1983), Customer Oriented Service System. Unpublished Working Paper, Helsinki: Service Management Institute
    • (1983) Customer Oriented Service System
    • Lehtinen, J.R.1
  • 10
    • 85072237667 scopus 로고
    • Consumer reports on Eating Share Trends [CREST] report, Park Ridge, IL
    • NPD CREST. (1988), Marketing to seniors. Consumer reports on Eating Share Trends [CREST] report, Park Ridge, IL
    • (1988) Marketing to seniors
  • 11
    • 0002408510 scopus 로고
    • 'A Conceptual Model of Service Quality and Its Implications for Future Research'
    • Parasuraman, A., Zeithaml, V. A., and Berry, L. L. (1985), 'A Conceptual Model of Service Quality and Its Implications for Future Research' Journal of Marketing, 49,460-469
    • (1985) Journal of Marketing , vol.49 , pp. 460-469
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 12
  • 14
  • 15
    • 0002517017 scopus 로고
    • 'A Role Theory Perceive on Dyacdic Interactions: The Service Encounter'
    • (Winter)
    • Solomon, M., C. Supernant, J. Czepiel, and E. Gutman (1985), 'A Role Theory Perceive on Dyacdic Interactions: The Service Encounter' Journal of Marketing, 49, (Winter), 99-111
    • (1985) Journal of Marketing , vol.49 , pp. 99-111
    • Solomon, M.1    Supernant, J.2    Czepiel, C.3    Gutman, E.4
  • 17
    • 0009317182 scopus 로고    scopus 로고
    • 'The Challenges That Face Restaurants in Attracting and Meeting the Needs of Older Customers'
    • Williams, J. A. and DeMicco, F. J., and Kotschevar, L. (1997), 'The Challenges That Face Restaurants in Attracting and Meeting the Needs of Older Customers' Journal of Restaurant and Foodservice Marketing, 2(4),49-63
    • (1997) Journal of Restaurant and Foodservice Marketing , vol.2 , Issue.4 , pp. 49-63
    • Williams, J.A.1    DeMicco, F.J.2    Kotschevar, L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.