The relative impact of service quality on service value, customer satisfaction, and customer loyalty in korean family restaurant context

International Journal of Hospitality and Tourism Administration

Volumn 6, Issue 1, 2005, Pages 27-51

  Lee, Yong Ki ^a   Park, Kyung Hee ^b   Park, Dae Hwan ^c   Lee, Kyung Ah ^d   Kwon, Yong Ju ^e  

^a Chungju National University   (South Korea)

^b Linkminer Co   (South Korea)

^c Youngsan University   (South Korea)

^d Samsung Advanced Institute of Technology (SAIT)   (South Korea)

^e Kyung Hee University   (South Korea)

Author keywords

Customer loyalty; Customer satisfaction; Korean family restaurant; Revisit intentions; Service quality; Service value; Word of mouth communication

Indexed keywords

EID: 85000903886     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1300/J149v06n01_03     Document Type: Article

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