Service behaviors that lead to satisfied customers

European Journal of Marketing

Volumn 34, Issue 3-4, 2000, Pages 399-417

  Frazer Winsted, Kathryn ^a  

^a PACE UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Customer satisfaction; Service quality; Services marketing

Indexed keywords

EID: 85135339738     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560010311920     Document Type: Article

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