Employee development: An examination of service strategy in a high-contact service environment

Production and Operations Management

Volumn 12, Issue 2, 2003, Pages 186-203

  Goldstein, Susan Meyer ^a,b,c,d  

^a WASHINGTON UNIVERSITY IN ST LOUIS   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

^c UNIVERSITY OF MINNESOTA   (United States)

^d OHIO STATE UNIVERSITY   (United States)

Author keywords

Customer Satisfaction; Empirical Research; Employee Development; Service Strategy; Structural Equation Modeling

Indexed keywords

EID: 5644271810     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2003.tb00500.x     Document Type: Article

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