Customers' responses to customer orientation of service employees in full-service restaurants: A relational benefits perspective

Journal of Quality Assurance in Hospitality and Tourism

Volumn 10, Issue 3, 2009, Pages 153-174

  Kim, Wansoo ^a  

^a KANSAS STATE UNIVERSITY   (United States)

Author keywords

Customer orientation of service employees (COSE); Customer satisfaction; Favorable inequity; Full service restaurant; Relational benefits; Repurchase intention

Indexed keywords

EID: 70449095767     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/15280080902988188     Document Type: Article

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