The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships

Service Industries Journal

Volumn 30, Issue 7, 2010, Pages 1139-1157

  Kim, Wansoo ^a   Ok, Chihyung ^a   Gwinner, Kevin Patrick ^a  

^a KANSAS STATE UNIVERSITY   (United States)

Author keywords

Affective commitment; Dedicational behaviours; Full service restaurant; Rapport; Relational benefits

Indexed keywords

MARKETING; MODELING; PERCEPTION; SERVICE SECTOR;

EID: 77952708216     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802311286     Document Type: Article

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