Deploying effective service strategy in the operations stage of high-speed rail

Transportation Research Part E: Logistics and Transportation Review

Volumn 47, Issue 4, 2011, Pages 507-519

  Chou, Jui Sheng ^a   Kim, Changwan ^b   Kuo, Yao Chen ^c   Ou, Nai Chi ^a  

^a NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b Chung Ang University   (South Korea)

^c KAINAN UNIVERSITY   (Taiwan)

Author keywords

Facilities management; Passenger satisfaction index; Performance measurement; Service quality; Structural equation analysis; Transportation service management

Indexed keywords

DECISION MAKING; EMPIRICAL ANALYSIS; PERFORMANCE ASSESSMENT; PROFITABILITY; RAILWAY TRANSPORT; SERVICE PROVISION; STRATEGIC APPROACH;

KOREA; TAIWAN;

EID: 79952043524     PISSN: 13665545     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tre.2010.12.004     Document Type: Article

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