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Volumn , Issue , 2008, Pages 116-119

E-commerce consumer satisfaction analysis based on structural equation modeling

Author keywords

[No Author keywords available]

Indexed keywords

ELECTRONIC COMMERCE; INFORMATION TECHNOLOGY;

EID: 62949175197     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/FITME.2008.103     Document Type: Conference Paper
Times cited : (3)

References (15)
  • 1
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    • (2001) Journal of Interactive Marketing , vol.15 , Issue.1 , pp. 13-32
    • Wind, J.1    Rangaswamy, A.2
  • 2
    • 39149097400 scopus 로고
    • Customer satisfaction, customer retention, and market share
    • Rust, R., & Zahorik, A. Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), (1993).193- 216.
    • (1993) Journal of Retailing , vol.69 , Issue.2 , pp. 193-216
    • Rust, R.1    Zahorik, A.2
  • 3
    • 0032220721 scopus 로고    scopus 로고
    • A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction
    • Bolton, R. N. A dynamic model of the duration of the customer's relationship with a continuous service provider: the role of satisfaction. Marketing Science, 17(1), 1998.pp.45- 65.
    • (1998) Marketing Science , vol.17 , Issue.1 , pp. 45-65
    • Bolton, R.N.1
  • 4
    • 0000013275 scopus 로고
    • The effects of relationship marketing on satisfaction, retention, and prices in the life insurance industry
    • Crosby, L. A., & Stephens, N.,. The effects of relationship marketing on satisfaction, retention, and prices in the life insurance industry. Journal of Marketing Research, 24, 1987.pp.404- 411.
    • (1987) Journal of Marketing Research , vol.24 , pp. 404-411
    • Crosby, L.A.1    Stephens, N.2
  • 6
    • 0002469577 scopus 로고
    • A National Customer Satisfaction Barometer: The Swedish Experience
    • January
    • Fornell, Claes. "A National Customer Satisfaction Barometer: The Swedish Experience." Journal of Marketing 56 (January): 1992.pp.6-21.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 9
    • 0002271779 scopus 로고
    • Models of Consumer Satisfaction: An Extension
    • May
    • Tse, David K. and Peter C. Wilton. "Models of Consumer Satisfaction: An Extension," Journal of Marketing Research, 25 (May): 1988. pp.204-212.
    • (1988) Journal of Marketing Research , vol.25 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 10
    • 25744457985 scopus 로고    scopus 로고
    • Tales From the Front: A Firsthand Look at Buying Online,
    • December 7
    • Buskin, John.. "Tales From the Front: A Firsthand Look at Buying Online," Wall Street Journal, (December 7): 1998.
    • (1998) Wall Street Journal
    • Buskin, J.1
  • 11
    • 0033028925 scopus 로고    scopus 로고
    • Y. Reisinger!, L. Turner Structural equation modeling with Lisrel: application in tourism Tourism Management 20.1999. pp.71-88
    • Y. Reisinger!, L. Turner "Structural equation modeling with Lisrel: application in tourism" Tourism Management 20.1999. pp.71-88
  • 13
    • 0000482433 scopus 로고    scopus 로고
    • David. Szyanski, Richard. T. Hise e-Satisfaction: An Initial Examination Journal of Retailing, 76(3) 2000. pp. 309-322
    • David. Szyanski, Richard. T. Hise "e-Satisfaction: An Initial Examination" Journal of Retailing, Volume 76(3) 2000. pp. 309-322
  • 15
    • 0030514247 scopus 로고    scopus 로고
    • A comparison of question scales used for measuring customer satisfaction
    • Peter J. Danaher, Vanessa Haddrell "A comparison of question scales used for measuring customer satisfaction" International Journal of Service Industry Management, Vol. 7 No. 4, 1996, pp. 4-26.
    • (1996) International Journal of Service Industry Management , vol.7 , Issue.4 , pp. 4-26
    • Peter, J.1    Danaher, V.H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.