An empirical of service quality model from the viewpoint of management

Expert Systems with Applications

Volumn 32, Issue 2, 2007, Pages 364-375

  Lin, Wen Bao ^a  

^a NATIONAL FORMOSA UNIVERSITY   (Taiwan)

Author keywords

Functional quality; Perceived value; Service encounter; Technical quality

Indexed keywords

ENTERPRISE RESOURCE PLANNING; EXPERT SYSTEMS; INFORMATION TECHNOLOGY; MATHEMATICAL MODELS; OPERATIONS RESEARCH;

FUNCTIONAL QUALITY; PERCEIVED VALUE; SERVICE ENCOUNTERS; TECHNICAL QUALITY;

QUALITY OF SERVICE;

EID: 33750443890     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2005.11.033     Document Type: Article

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