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Volumn 15, Issue 9-10, 2004, Pages 1231-1255

Estimation of the European Customer Satisfaction Index: Maximum likelihood versus partial least squares. Application to postal services

Author keywords

European Customer Satisfaction Index (ECSI); Maximum likelihood; Missing data; Partial least squares; Robust statistics; Structural equation models

Indexed keywords


EID: 8644240349     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000255604     Document Type: Article
Times cited : (54)

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