Service quality - developing a service quality index in the provision of commercial bus contracts

Transportation Research Part A: Policy and Practice

Volumn 37, Issue 6, 2003, Pages 499-517

  Hensher, David A ^a   Stopher, Peter ^a   Bullock, Philip ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

Bus reform; Choice modelling; Service quality; Stated preference

Indexed keywords

BENCHMARKING; BUS DRIVERS; CONTRACTS;

BUS OPERATORS;

BUS TRANSPORTATION;

BUS TRANSPORT; PUBLIC TRANSPORT; SERVICE PROVISION;

EID: 0038026001     PISSN: 09658564     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0965-8564(02)00075-7     Document Type: Article

References (11)

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