Fuzzy neural based importance-performance analysis for determining critical service attributes

Expert Systems with Applications

Volumn 36, Issue 2 PART 2, 2009, Pages 3774-3784

  Deng, Wei Jaw ^a   Pei, Wen ^a  

^a CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Back propagation neural network; Critical service attributes; Fuzzy set theory; IPA; Three factor theory

Indexed keywords

BACKPROPAGATION; CUSTOMER SATISFACTION; FUZZY INFERENCE; FUZZY LOGIC; FUZZY SETS; NEURAL NETWORKS; QUALITY CONTROL; QUALITY OF SERVICE; SALES; TORSIONAL STRESS;

ATTRIBUTE IMPORTANCE; BACK PROPAGATION NEURAL NETWORKS; CRITICAL SERVICE ATTRIBUTES; IMPORTANCE-PERFORMANCE ANALYSIS; LINGUISTIC ASSESSMENT; NON-LINEAR RELATIONSHIPS; THREE-FACTOR THEORY; TRADITIONAL ASSESSMENT;

FUZZY SET THEORY;

EID: 56349119284     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.02.063     Document Type: Article

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