Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes

Transportation Research Part A: Policy and Practice

Volumn 41, Issue 1, 2007, Pages 98-106

  Stradling, Stephen G ^a   Anable, Jillian ^b   Carreno, Michael ^a  

^a EDINBURGH NAPIER UNIVERSITY   (United Kingdom)

^b ROBERT GORDON UNIVERSITY   (United Kingdom)

Author keywords

Customer satisfaction; Interchange; Leisure trips; Transport modes; Transport user satisfaction; Walking environments

Indexed keywords

GRAPHIC METHODS; IMPROVEMENT; INTERCHANGES; PERFORMANCE;

TRANSPORT MODES; TRANSPORT USER SATISFACTION;

CUSTOMER SATISFACTION;

RESIDENTIAL SATISFACTION; TRANSPORTATION MODE; TRAVEL BEHAVIOR; WALKING;

EID: 33746878540     PISSN: 09658564     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tra.2006.05.013     Document Type: Article

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