Constructing quality-satisfaction-loyalty chain system: An empirical study of insurance industry in China

2005 International Conference on Services Systems and Services Management, Proceedings of ICSSSM'05

Volumn 2, Issue , 2005, Pages 1237-1241

  Liu, Jia ^a   Zhao, Ping ^a  

^a Tsinghua University   (China)

Author keywords

Perceived Value; Quality Satisfaction Loyalty Chain; Structural Equation Model; Trust

Indexed keywords

BEHAVIORAL RESEARCH; CUSTOMER SATISFACTION; INDUSTRIAL ECONOMICS; MARKETING; MATHEMATICAL MODELS; PROFESSIONAL ASPECTS;

PERCEIVED VALUE; QUALITY-SATISFACTION-LOYALTY CHAIN; STRUCTURAL EQUATION MODEL; TRUST;

INSURANCE;

EID: 33745249518     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2005.1500195     Document Type: Conference Paper

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