Corrigendum "Structural equation model for effective CRM of information infrastructure industry in Korea" [Experts Systems with Applications 36 (2P1) (2009) 1695-1705] (DOI:10.1016/j.eswa.2007.11.038);Structural equation model for effective CRM of information infrastructure industry in Korea

Expert Systems with Applications

Volumn 36, Issue 2 PART 1, 2009, Pages 1695-1705

  Shin, Sun Young ^a   Moon, Tae Hee ^b   Sohn, So Young ^b  

^a National Computerization Agency   (South Korea)

^b Yonsei University   (South Korea)

Author keywords

Customer Relationship Management (CRM); Customer Satisfaction Index (CSI); Korea Information Infrastructure (KII); Structural equation model (SEM)

Indexed keywords

PUBLIC RELATIONS; SALES;

CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER SATISFACTION INDICES; INFORMATION INFRASTRUCTURES; KOREA INFORMATION INFRASTRUCTURES; QUALITY LEVELS; SERVICE LEVELS; STRUCTURAL EQUATION MODELING;

CUSTOMER SATISFACTION;

EID: 56349104696     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.12.056     Document Type: Erratum

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