Service quality gaps of business customers in the shipping industry

Transportation Research Part E: Logistics and Transportation Review

Volumn 45, Issue 1, 2009, Pages 222-237

  Chen, Kee Kuo ^a   Chang, Ching Ter ^b   Lai, Cheng Sheng ^a  

^a NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

^b NATIONAL CHANGHUA UNIVERSITY OF EDUCATION   (Taiwan)

Author keywords

CFA; MANOVA; Service quality; SERVQUAL

Indexed keywords

BUSINESS SERVICE; MODELING; SHIPPING; VARIANCE ANALYSIS;

ASIA; EURASIA; FAR EAST; TAIWAN;

EID: 57349191072     PISSN: 13665545     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tre.2008.02.005     Document Type: Article

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