-
2
-
-
84986166016
-
SYSTRA-SQ: A new measure of bank service quality
-
Aldlaigan, A.H., & Buttle, F.A. (2002). SYSTRA-SQ: A new measure of bank service quality. International Journal of Service Industry Management, 13(3/4), 362-382.
-
(2002)
International Journal of Service Industry Management
, vol.13
, Issue.3-4
, pp. 362-382
-
-
Aldlaigan, A.H.1
Buttle, F.A.2
-
3
-
-
41649112685
-
Structural equation modelling in practice: A review and recommended two step approach
-
Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modelling in practice: A review and recommended two step approach. Psychological Bulletin, 103(3), 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
4
-
-
0032344693
-
Customer loyalty and complex services. The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
-
Andreassen, T.W., & Lindestad, B. (1998). Customer loyalty and complex services. The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7-23.
-
(1998)
International Journal of Service Industry Management
, vol.9
, Issue.1
, pp. 7-23
-
-
Andreassen, T.W.1
Lindestad, B.2
-
5
-
-
19744378756
-
Customer service quality in the Greek Cypriot banking industry
-
Arasli, H., Mehtap-Smadi, S., & Katircioglu, S.T. (2005). Customer service quality in the Greek Cypriot banking industry. Managing Service Quality, 15(1), 41-56.
-
(2005)
Managing Service Quality
, vol.15
, Issue.1
, pp. 41-56
-
-
Arasli, H.1
Mehtap-Smadi, S.2
Katircioglu, S.T.3
-
6
-
-
51249177591
-
On the evaluation of structural equations models
-
Bagozzi, R.P., & Yi, Y. (1998). On the evaluation of structural equations models. Journal of the Academy of Marketing Science, 16(1), 74-94.
-
(1998)
Journal of The Academy of Marketing Science
, vol.16
, Issue.1
, pp. 74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
7
-
-
58049104300
-
A reliable and valid measurement scale for the perceived service quality of banks
-
Bahia, K., & Nantel, J. (2000). A reliable and valid measurement scale for the perceived service quality of banks. International Journal of Bank Marketing, 18(2), 84-99.
-
(2000)
International Journal of Bank Marketing
, vol.18
, Issue.2
, pp. 84-99
-
-
Bahia, K.1
Nantel, J.2
-
9
-
-
84986155804
-
Investigating drivers of bank loyalty: The complex relationship between image, service quality and satisfaction
-
Bloemer, J., de Ruyter, K., & Peeters, P. (1998). Investigating drivers of bank loyalty: The complex relationship between image, service quality and satisfaction. The International Journal of Bank Marketing, 16(7), 276-284.
-
(1998)
The International Journal of Bank Marketing
, vol.16
, Issue.7
, pp. 276-284
-
-
Bloemer, J.1
de Ruyter, K.2
Peeters, P.3
-
10
-
-
77953102235
-
El sector financiero. Economía de las Comunidades Autónomas
-
Bono, F. (2001). El sector financiero. Economía de las Comunidades Autónomas. Papeles de Economía Española, 19, 197-208.
-
(2001)
Papeles De Economía Española
, vol.19
, pp. 197-208
-
-
Bono, F.1
-
12
-
-
0031541045
-
The company and the product: Corporate associations and consumer product responses
-
January
-
Brown, T.J., & Dacin, P.A. (1997). The company and the product: Corporate associations and consumer product responses. Journal of Marketing, 61(January), 68-84.
-
(1997)
Journal of Marketing
, vol.61
, pp. 68-84
-
-
Brown, T.J.1
Dacin, P.A.2
-
13
-
-
33748994329
-
-
Businessweek, Retrieved July 29, 2009
-
Businessweek. (2001). Net banks? No thanks. Retrieved July 29, 2009, from www.businessweek.com/archives/2001/b3718032.arc.htm
-
(2001)
Net Banks? No Thanks
-
-
-
14
-
-
33746637576
-
Communication of corporate social responsibility by Portuguese banks. A legitimacy theory perspective
-
Castelo, M., & Lima, L. (2006). Communication of corporate social responsibility by Portuguese banks. A legitimacy theory perspective. Corporate Communications, 11(3), 232-248.
-
(2006)
Corporate Communications
, vol.11
, Issue.3
, pp. 232-248
-
-
Castelo, M.1
Lima, L.2
-
15
-
-
17744392415
-
Price, brand cues, and banking customer value
-
Chen, T.Y., Chang, P.L., & Chang, H.S. (2005). Price, brand cues, and banking customer value. The International Journal of Bank Marketing, 23(2/3), 273-291.
-
(2005)
The International Journal of Bank Marketing
, vol.23
, Issue.2-3
, pp. 273-291
-
-
Chen, T.Y.1
Chang, P.L.2
Chang, H.S.3
-
16
-
-
33646879771
-
Why are all financial services brands not great?
-
de Chernatony, L., & Cottam, S. (2006). Why are all financial services brands not great? Journal of Product and Brand Management, 5(2), 88-97.
-
(2006)
Journal of Product and Brand Management
, vol.5
, Issue.2
, pp. 88-97
-
-
de Chernatony, L.1
Cottam, S.2
-
17
-
-
77953094391
-
Measuring the equity of internet brands
-
April, Birmingham
-
Christodoulides, G., de Chernatony, L., & Furrer, O. (2007, 24-25 April). Measuring the equity of internet brands, Thought leaders international conference on brand management, Birmingham.
-
(2007)
Thought Leaders International Conference On Brand Management
, pp. 24-25
-
-
Christodoulides, G.1
de Chernatony, L.2
Furrer, O.3
-
18
-
-
0001878819
-
A paradigm for developing measures of marketing constructs
-
February
-
Churchill, G.A. (1979). A paradigm for developing measures of marketing constructs. Journal of Marketing Research, 16(February), 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, pp. 64-73
-
-
Churchill, G.A.1
-
19
-
-
77953086245
-
-
(Manchester Business School Working Paper). UK: The University of Manchester
-
Davies, G., Chun, R., da Silva, R., & Roper, S. (2001). A corporate personality scale to assess internal and external views of corporate reputation (Manchester Business School Working Paper No. 431). UK: The University of Manchester.
-
(2001)
A Corporate Personality Scale to Assess Internal and External Views of Corporate Reputation
, Issue.431
-
-
Davies, G.1
Chun, R.2
da Silva, R.3
Roper, S.4
-
20
-
-
33646591724
-
Life would be easier if we were a Kit Kat: Practitioners' views on the challenges of branding financial services successfully
-
Devlin, J.F., & Azhar, S. (2004). Life would be easier if we were a Kit Kat: Practitioners' views on the challenges of branding financial services successfully. Journal of Brand Management, 12(1),12-30.
-
(2004)
Journal of Brand Management
, vol.12
, Issue.1
, pp. 12-30
-
-
Devlin, J.F.1
Azhar, S.2
-
21
-
-
38249029334
-
Measuring corporate images: A review of alternative approaches
-
Dowling, G.R. (1988). Measuring corporate images: A review of alternative approaches. Journal of Business Research, 17(1), 27-34.
-
(1988)
Journal of Business Research
, vol.17
, Issue.1
, pp. 27-34
-
-
Dowling, G.R.1
-
22
-
-
35548935349
-
How good corporate reputations create corporate value
-
Dowling, G. (2006). How good corporate reputations create corporate value. Corporate Reputation Review, 9(2), 134-143.
-
(2006)
Corporate Reputation Review
, vol.9
, Issue.2
, pp. 134-143
-
-
Dowling, G.1
-
23
-
-
0347743741
-
Status consumption in consumer behavior: Scale development and validation
-
Eastman, J.K., Goldsmith, R.E., & Flynn, L.R. (1999). Status consumption in consumer behavior: Scale development and validation. Journal of Marketing Theory and Practice, 7(3), 41-52.
-
(1999)
Journal of Marketing Theory and Practice
, vol.7
, Issue.3
, pp. 41-52
-
-
Eastman, J.K.1
Goldsmith, R.E.2
Flynn, L.R.3
-
24
-
-
21244460433
-
Corporate reputation: Disentangling the effects on financial performance
-
Eberl, M., & Schwaiger, M. (2005). Corporate reputation: Disentangling the effects on financial performance. European Journal of Marketing, 39(7/8), 838-854.
-
(2005)
European Journal of Marketing
, vol.39
, Issue.7-8
, pp. 838-854
-
-
Eberl, M.1
Schwaiger, M.2
-
26
-
-
24944466118
-
Bank selection: It all depends on the situation
-
Winter
-
Evans, R. (1979). Bank selection: It all depends on the situation. Journal of Bank Research, 9(Winter), 242-245.
-
(1979)
Journal of Bank Research
, vol.9
, pp. 242-245
-
-
Evans, R.1
-
27
-
-
24944506878
-
The influence of corporate image on consumer trust: A comparative analysis in traditional versus internet banking
-
Flavián, C., Guinalíu, M., & Torres, E. (2005). The influence of corporate image on consumer trust: A comparative analysis in traditional versus internet banking. Internet Research, 15(4), 447-470.
-
(2005)
Internet Research
, vol.15
, Issue.4
, pp. 447-470
-
-
Flavián, C.1
Guinalíu, M.2
Torres, E.3
-
28
-
-
84986131299
-
Corporate image measurement. A further problem for the tangibilization of internet banking services
-
Flavián, C., Torres, E., & Guinalíu, M. (2004). Corporate image measurement. A further problem for the tangibilization of internet banking services. The International Journal of Bank Marketing, 22(5),366-384.
-
(2004)
The International Journal of Bank Marketing
, vol.22
, Issue.5
, pp. 366-384
-
-
Flavián, C.1
Torres, E.2
Guinalíu, M.3
-
30
-
-
0000539567
-
What's in a name? Reputation building and corporate strategy
-
Fombrun, C., & Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233-258.
-
(1990)
Academy of Management Journal
, vol.33
, Issue.2
, pp. 233-258
-
-
Fombrun, C.1
Shanley, M.2
-
31
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
February
-
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 28(February), 39-50.
-
(1981)
Journal of Marketing Research
, vol.28
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
32
-
-
0002667437
-
Service quality: The six criteria of good perceived service quality
-
Gronroos, C. (1988). Service quality: The six criteria of good perceived service quality. Review of Business, 9(3), 10-13.
-
(1988)
Review of Business
, vol.9
, Issue.3
, pp. 10-13
-
-
Gronroos, C.1
-
33
-
-
34848812916
-
Investigating the links between a corporate brand and a customer brand
-
Gylling, C., & Lindberg-Repo, K. (2006). Investigating the links between a corporate brand and a customer brand. Journal of Brand Management, 13(4/5), 257-267.
-
(2006)
Journal of Brand Management
, vol.13
, Issue.4-5
, pp. 257-267
-
-
Gylling, C.1
Lindberg-Repo, K.2
-
34
-
-
0003506109
-
-
5th ed., Upper Saddle River, NJ: Prentice-Hall
-
Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998). Multivariate data analysis (5th ed.). Upper Saddle River, NJ: Prentice-Hall.
-
(1998)
Multivariate Data Analysis
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
35
-
-
31644432373
-
Bringing the corporation into corporate branding
-
Hatch, M.J., Schultz, M., & Williamson, J. (2003). Bringing the corporation into corporate branding. European Journal of Marketing, 37(7/8), 1041-1064.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.7-8
, pp. 1041-1064
-
-
Hatch, M.J.1
Schultz, M.2
Williamson, J.3
-
36
-
-
0347845397
-
Factors that determine the corporate image of South African banking institutions: An exploratory investigation
-
van Heerden, C.H., & Puth, G. (1995). Factors that determine the corporate image of South African banking institutions: An exploratory investigation. International Journal of Bank Marketing, 13(3),12-17.
-
(1995)
International Journal of Bank Marketing
, vol.13
, Issue.3
, pp. 12-17
-
-
van Heerden, C.H.1
Puth, G.2
-
37
-
-
84933485252
-
Customer satisfaction in retail banking
-
Howcroft, J.B. (1991). Customer satisfaction in retail banking. The Service Industries Journal, 11(1), 11-17.
-
(1991)
The Service Industries Journal
, vol.11
, Issue.1
, pp. 11-17
-
-
Howcroft, J.B.1
-
38
-
-
67650706330
-
Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
-
Hu, L., & Bentler, P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
-
(1999)
Structural Equation Modeling
, vol.6
, Issue.1
, pp. 1-55
-
-
Hu, L.1
Bentler, P.M.2
-
39
-
-
34848878946
-
Corporate communications, identity and image: A research agenda
-
Karaosmanoglu, E., & Melewar, T.C. (2006). Corporate communications, identity and image: A research agenda. Journal of Brand Management, 14(1/2), 196-207.
-
(2006)
Journal of Brand Management
, vol.14
, Issue.1-2
, pp. 196-207
-
-
Karaosmanoglu, E.1
Melewar, T.C.2
-
40
-
-
20344390004
-
Measuring service quality of banks: Scale development and validation
-
Karatepe, O.M., Yavas, U., & Babakus, E. (2005). Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services, 12(5), 373-383.
-
(2005)
Journal of Retailing and Consumer Services
, vol.12
, Issue.5
, pp. 373-383
-
-
Karatepe, O.M.1
Yavas, U.2
Babakus, E.3
-
41
-
-
33745860435
-
Strong brands and corporate brands
-
Kay, M.J. (2006). Strong brands and corporate brands. European Journal of Marketing, 40(7/8), 742-760.
-
(2006)
European Journal of Marketing
, vol.40
, Issue.7-8
, pp. 742-760
-
-
Kay, M.J.1
-
42
-
-
84993044928
-
Retail bank marketing in Western Australia
-
Kaynak, E., & Whiteley, A. (1999). Retail bank marketing in Western Australia. The International Journal of Bank Marketing, 17(5), 221-230.
-
(1999)
The International Journal of Bank Marketing
, vol.17
, Issue.5
, pp. 221-230
-
-
Kaynak, E.1
Whiteley, A.2
-
43
-
-
84986132077
-
Institutional image: A case study
-
Kazoleas, D., Kim, Y., & Moffitt, M.A. (2001). Institutional image: A case study. Corporate Communications: An International Journal, 6(4), 205-216.
-
(2001)
Corporate Communications: An International Journal
, vol.6
, Issue.4
, pp. 205-216
-
-
Kazoleas, D.1
Kim, Y.2
Moffitt, M.A.3
-
45
-
-
77953112202
-
-
May, Working paper report, Cambridge, MA: Marketing Science Institute
-
Keller, K.L., & Aaker, D.A. (1997, May). Managing the corporate brand: The effect of corporate marketing activity on consumer evaluations of brand extensions (Working paper report No. 97-106). Cambridge, MA: Marketing Science Institute (http://www.msi.org/publications/ index.cfm?id1/438).
-
(1997)
Managing the Corporate Brand: The Effect of Corporate Marketing Activity On Consumer Evaluations of Brand Extensions
, Issue.97-106
-
-
Keller, K.L.1
Aaker, D.A.2
-
46
-
-
51749095482
-
The importance of corporate brand personality traits to a successful 21st century business
-
Keller, K.L., & Richey, K. (2006). The importance of corporate brand personality traits to a successful 21st century business. Brand Management, 14(1/2), 74-81.
-
(2006)
Brand Management
, vol.14
, Issue.1-2
, pp. 74-81
-
-
Keller, K.L.1
Richey, K.2
-
49
-
-
84993104733
-
The role of corporate image in the evaluation of business-to-business professional services: The case of consulting engineers
-
LaPierre, J. (1998). The role of corporate image in the evaluation of business-to-business professional services: The case of consulting engineers. Journal of Professional Services Marketing, 16(1), 21-41.
-
(1998)
Journal of Professional Services Marketing
, vol.16
, Issue.1
, pp. 21-41
-
-
Lapierre, J.1
-
50
-
-
84992948139
-
Cues used by customers evaluating corporate image in service firms: An empirical study in financial institutions
-
LeBlanc, G., & Nguyen, N. (1996). Cues used by customers evaluating corporate image in service firms: An empirical study in financial institutions. Corporate Communications: An International Journal, 1(2), 30-38.
-
(1996)
Corporate Communications: An International Journal
, vol.1
, Issue.2
, pp. 30-38
-
-
Leblanc, G.1
Nguyen, N.2
-
51
-
-
0037293790
-
The role of corporate image and company employ- ment image in explaining application intentions
-
Lemmink, J., Schuijf, A., & Streukens, S. (2003). The role of corporate image and company employ- ment image in explaining application intentions. Journal of Economic Psychology, 24(1), 1-15.
-
(2003)
Journal of Economic Psychology
, vol.24
, Issue.1
, pp. 1-15
-
-
Lemmink, J.1
Schuijf, A.2
Streukens, S.3
-
52
-
-
77953095297
-
Financial e-service quality - a study of Irish online banking
-
May, Athens University of Economics & Business, Greece
-
Loonam, M., & O'Loughlin, D. (2006, May 23-26). Financial e-service quality - a study of Irish online banking. Proceedings of the 35th European marketing academy (EMAC), Athens University of Economics & Business, Greece.
-
(2006)
Proceedings of The 35th European Marketing Academy (EMAC)
, pp. 23-26
-
-
Loonam, M.1
O'Loughlin, D.2
-
53
-
-
24944477854
-
Interpreting the image of banking
-
Summer
-
Mandel, L., Lachman, R., & Orgler, Y. (1981). Interpreting the image of banking. Journal of Bank Research, 11(Summer), 96-104.
-
(1981)
Journal of Bank Research
, vol.11
, pp. 96-104
-
-
Mandel, L.1
Lachman, R.2
Orgler, Y.3
-
54
-
-
22544433852
-
-
Marketing Science Institute, Cambridge, MA: Author. Retrieved July 19, 2009
-
Marketing Science Institute (2008). Research priorities: A guide to MSI research programs and procedures. Cambridge, MA: Author. Retrieved July 19, 2009, from http://www.msi.org/pdf/MSI_RP08-10.pdf
-
(2008)
Research Priorities: A Guide to MSI Research Programs and Procedures
-
-
-
55
-
-
85047669360
-
Principles and practice in reporting structural equation ana- lyses
-
McDonald, R.P., & Ho, M.R. (2002). Principles and practice in reporting structural equation ana- lyses. Psychological Methods, 7(1), 64-82.
-
(2002)
Psychological Methods
, vol.7
, Issue.1
, pp. 64-82
-
-
McDonald, R.P.1
Ho, M.R.2
-
56
-
-
84904359560
-
Image and reputation of higher education institutions in students' retention decisions
-
Nguyen, N., & LeBlanc, G. (2001). Image and reputation of higher education institutions in students' retention decisions. The International Journal of Educational Management, 15(6/7), 303-313.
-
(2001)
The International Journal of Educational Management
, vol.15
, Issue.6-7
, pp. 303-313
-
-
Nguyen, N.1
Leblanc, G.2
-
59
-
-
84993087836
-
Exploring consumer experiences with a service brand
-
O'Cass, A., & Grace, D. (2004). Exploring consumer experiences with a service brand. Journal of Product and Brand Management, 13(4), 257-268.
-
(2004)
Journal of Product and Brand Management
, vol.13
, Issue.4
, pp. 257-268
-
-
O'Cass, A.1
Grace, D.2
-
60
-
-
18844429488
-
Customer perspectives on the role and importance in Irish retail financial services
-
O'Loughlin, D., & Szmigin, I. (2005). Customer perspectives on the role and importance in Irish retail financial services. The International Journal of Bank Marketing, 23(1), 8-27.
-
(2005)
The International Journal of Bank Marketing
, vol.23
, Issue.1
, pp. 8-27
-
-
O'Loughlin, D.1
Szmigin, I.2
-
61
-
-
0003623149
-
-
Urbana, IL: University of Illinois Press
-
Osgood, C.E., Suci, G.J., & Tannenbaum, P.H. (1957). The measurement of meaning. Urbana, IL: University of Illinois Press.
-
(1957)
The Measurement of Meaning
-
-
Osgood, C.E.1
Suci, G.J.2
Tannenbaum, P.H.3
-
62
-
-
0001312089
-
Servqual: A multiple-item scale for measuring consumer perceptions
-
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). Servqual: A multiple-item scale for measuring consumer perceptions. Journal of Retailing, 64(1), 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
63
-
-
36148965150
-
Measuring Corporate Images
-
van Riel, C.B.M., Stroeker, N.E., & Maathuis, O.J.M. (1998). Measuring corporate images. Corporate Reputation Review, 1(4), 313-326.
-
(1998)
Corporate Reputation Review
, vol.1
, Issue.4
, pp. 313-326
-
-
van Riel, C.B.M.1
Stroeker, N.E.2
Maathuis, O.J.M.3
-
64
-
-
0031093873
-
Corporate image: Employee reactions and implications for managing corporate social performance
-
Riordan, C.M., Gatewood, R.D., & Bill, J.B. (1997). Corporate image: Employee reactions and implications for managing corporate social performance. Journal of Business Ethics, 16(4), 401-412.
-
(1997)
Journal of Business Ethics
, vol.16
, Issue.4
, pp. 401-412
-
-
Riordan, C.M.1
Gatewood, R.D.2
Bill, J.B.3
-
65
-
-
0042857429
-
-
San Diego, CA: The Academic Press
-
Robinson, J.P., Shaver, P.R., & Wrightsman, L.S. (1991). Criteria for scale selection and evaluation in measures of personality and social psychological attitudes (pp. 1-15). San Diego, CA: The Academic Press.
-
(1991)
Criteria For Scale Selection and Evaluation In Measures of Personality and Social Psychological Attitudes
, pp. 1-15
-
-
Robinson, J.P.1
Shaver, P.R.2
Wrightsman, L.S.3
-
66
-
-
2142732370
-
Brought to you by brand A and brand B
-
Ruth, J.A., & Simonin, B.L. (2003). Brought to you by brand A and brand B. Journal of Advertising, 32(3),19-30.
-
(2003)
Journal of Advertising
, vol.32
, Issue.3
, pp. 19-30
-
-
Ruth, J.A.1
Simonin, B.L.2
-
67
-
-
1542720609
-
Branding financial services
-
Saunders, J., & Watters, R. (1993). Branding financial services. The International Journal of Bank Marketing, 11(6), 32-39.
-
(1993)
The International Journal of Bank Marketing
, vol.11
, Issue.6
, pp. 32-39
-
-
Saunders, J.1
Watters, R.2
-
68
-
-
33748704259
-
Cognitive, affective attributes and conative, behavioural responses in retail corporate branding
-
da Silva, R.V., & Faridah, S.S.A. (2006). Cognitive, affective attributes and conative, behavioural responses in retail corporate branding. The Journal of Product and Brand Management, 15(5),293-305.
-
(2006)
The Journal of Product and Brand Management
, vol.15
, Issue.5
, pp. 293-305
-
-
da Silva, R.V.1
Faridah, S.S.A.2
-
69
-
-
33745862388
-
The effect of corporate branding dimensions on consumers' product evaluation: A cross-cultural analysis
-
Souiden, N., Kassin, N.M., & Hong, H.J. (2006). The effect of corporate branding dimensions on consumers' product evaluation: A cross-cultural analysis. European Journal of Marketing, 40(7/8), 825-845.
-
(2006)
European Journal of Marketing
, vol.40
, Issue.7-8
, pp. 825-845
-
-
Souiden, N.1
Kassin, N.M.2
Hong, H.J.3
-
70
-
-
38349102819
-
Cooperative, community-spirited and commercial: Social sustainability at Bendigo bank
-
Stubbs, W., & Cocklin, C. (2007). Cooperative, community-spirited and commercial: Social sustainability at Bendigo bank. Corporate Social - Responsibility and Environmental Management, 14(5),251-262.
-
(2007)
Corporate Social - Responsibility and Environmental Management
, vol.14
, Issue.5
, pp. 251-262
-
-
Stubbs, W.1
Cocklin, C.2
-
71
-
-
0035540365
-
Consumers' need for uniqueness: Scale development and validation
-
Tian, K.T., Bearden, W.O., & Hunter, G.L. (2001). Consumers' need for uniqueness: Scale development and validation. Journal of Consumer Research, 28(1), 50-66.
-
(2001)
Journal of Consumer Research
, vol.28
, Issue.1
, pp. 50-66
-
-
Tian, K.T.1
Bearden, W.O.2
Hunter, G.L.3
-
72
-
-
0002907706
-
Structural equation modelling
-
In B.G. Tabachnick & L.S. Fidell (Eds.), 3rd ed., New York: Harper Collins College
-
Ullman, J.B. (1996). Structural equation modelling. In B.G. Tabachnick & L.S. Fidell (Eds.), Using multivariate statistics (3rd ed., pp. 748-753). New York: Harper Collins College.
-
(1996)
Using Multivariate Statistics
, pp. 748-753
-
-
Ullman, J.B.1
-
73
-
-
22144495069
-
The role of brand personality in charitable giving: An assessment and validation
-
Venable, B.T., Rose, G.M., Bush, V.D., & Gilbert, F.W. (2005). The role of brand personality in charitable giving: An assessment and validation. Journal of the Academy of Marketing Science, 33(3), 295-312.
-
(2005)
Journal of The Academy of Marketing Science
, vol.33
, Issue.3
, pp. 295-312
-
-
Venable, B.T.1
Rose, G.M.2
Bush, V.D.3
Gilbert, F.W.4
-
74
-
-
33646418429
-
Drivers of brand extension success
-
Volckner, F., & Sattler, H. (2006). Drivers of brand extension success. Journal of Marketing, 70(2), 1-47.
-
(2006)
Journal of Marketing
, vol.70
, Issue.2
, pp. 1-47
-
-
Volckner, F.1
Sattler, H.2
-
75
-
-
0041851515
-
Measuring the hedonic and utilitarian dimensions of consumer attitude
-
August
-
Voss, K.E., Spangenberg, E.R., & Grohmann, B. (2003). Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of Marketing Research, 40(August), 310-320.
-
(2003)
Journal of Marketing Research
, vol.40
, pp. 310-320
-
-
Voss, K.E.1
Spangenberg, E.R.2
Grohmann, B.3
-
76
-
-
84986059564
-
Corporate and generic identities: Lessons from the co-operative bank
-
Wilkinson, A., & Balmer, J.M.T. (1996). Corporate and generic identities: Lessons from the co-operative bank. The International Journal of Bank Marketing, 14(4), 22-33.
-
(1996)
The International Journal of Bank Marketing
, vol.14
, Issue.4
, pp. 22-33
-
-
Wilkinson, A.1
Balmer, J.M.T.2
-
77
-
-
84986116798
-
Managing the image of your bank: The glue that binds
-
Worcester, R.M. (1997). Managing the image of your bank: The glue that binds. The International Journal of Bank Marketing, 15(5), 146-152.
-
(1997)
The International Journal of Bank Marketing
, vol.15
, Issue.5
, pp. 146-152
-
-
Worcester, R.M.1
-
78
-
-
20344402158
-
An assessment of SERVQUAL in Germany
-
Yavas, U., & Benkenstein, M. (2001). An assessment of SERVQUAL in Germany. Journal of International Selling and Sales Management, 7(1), 15-23.
-
(2001)
Journal of International Selling and Sales Management
, vol.7
, Issue.1
, pp. 15-23
-
-
Yavas, U.1
Benkenstein, M.2
-
79
-
-
84986018834
-
Relationships between service quality and be- havioral outcomes: A study of private bank customers in Germany
-
Yavas, U., Benkenstein, M., & Stuhldreier, U. (2004). Relationships between service quality and be- havioral outcomes: A study of private bank customers in Germany. The International Journal of Bank Marketing, 22(2/3), 144-157.
-
(2004)
The International Journal of Bank Marketing
, vol.22
, Issue.2-3
, pp. 144-157
-
-
Yavas, U.1
Benkenstein, M.2
Stuhldreier, U.3
-
80
-
-
84986077058
-
Bank image: Exposition and illustration of correspondence analysis
-
Yavas, U., & Shemwell, D.J. (1996). Bank image: Exposition and illustration of correspondence analysis. The International Journal of Bank Marketing, 14(1), 15-21.
-
(1996)
The International Journal of Bank Marketing
, vol.14
, Issue.1
, pp. 15-21
-
-
Yavas, U.1
Shemwell, D.J.2
|