메뉴 건너뛰기




Volumn 30, Issue 8, 2010, Pages 1199-1218

Corporate brand image in retail banking: Development and validation of a scale

Author keywords

Banking; Corporate brand image; Financial sector; Scale development

Indexed keywords

BANKING; COMPETITIVENESS; CORPORATE STRATEGY; DEREGULATION; EMPIRICAL ANALYSIS; GLOBAL ECONOMY; RETAILING;

EID: 77953113109     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802311260     Document Type: Article
Times cited : (53)

References (80)
  • 3
    • 41649112685 scopus 로고
    • Structural equation modelling in practice: A review and recommended two step approach
    • Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modelling in practice: A review and recommended two step approach. Psychological Bulletin, 103(3), 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 0032344693 scopus 로고    scopus 로고
    • Customer loyalty and complex services. The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
    • Andreassen, T.W., & Lindestad, B. (1998). Customer loyalty and complex services. The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7-23.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.1 , pp. 7-23
    • Andreassen, T.W.1    Lindestad, B.2
  • 5
    • 19744378756 scopus 로고    scopus 로고
    • Customer service quality in the Greek Cypriot banking industry
    • Arasli, H., Mehtap-Smadi, S., & Katircioglu, S.T. (2005). Customer service quality in the Greek Cypriot banking industry. Managing Service Quality, 15(1), 41-56.
    • (2005) Managing Service Quality , vol.15 , Issue.1 , pp. 41-56
    • Arasli, H.1    Mehtap-Smadi, S.2    Katircioglu, S.T.3
  • 7
    • 58049104300 scopus 로고    scopus 로고
    • A reliable and valid measurement scale for the perceived service quality of banks
    • Bahia, K., & Nantel, J. (2000). A reliable and valid measurement scale for the perceived service quality of banks. International Journal of Bank Marketing, 18(2), 84-99.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.2 , pp. 84-99
    • Bahia, K.1    Nantel, J.2
  • 9
    • 84986155804 scopus 로고    scopus 로고
    • Investigating drivers of bank loyalty: The complex relationship between image, service quality and satisfaction
    • Bloemer, J., de Ruyter, K., & Peeters, P. (1998). Investigating drivers of bank loyalty: The complex relationship between image, service quality and satisfaction. The International Journal of Bank Marketing, 16(7), 276-284.
    • (1998) The International Journal of Bank Marketing , vol.16 , Issue.7 , pp. 276-284
    • Bloemer, J.1    de Ruyter, K.2    Peeters, P.3
  • 10
    • 77953102235 scopus 로고    scopus 로고
    • El sector financiero. Economía de las Comunidades Autónomas
    • Bono, F. (2001). El sector financiero. Economía de las Comunidades Autónomas. Papeles de Economía Española, 19, 197-208.
    • (2001) Papeles De Economía Española , vol.19 , pp. 197-208
    • Bono, F.1
  • 12
    • 0031541045 scopus 로고    scopus 로고
    • The company and the product: Corporate associations and consumer product responses
    • January
    • Brown, T.J., & Dacin, P.A. (1997). The company and the product: Corporate associations and consumer product responses. Journal of Marketing, 61(January), 68-84.
    • (1997) Journal of Marketing , vol.61 , pp. 68-84
    • Brown, T.J.1    Dacin, P.A.2
  • 13
    • 33748994329 scopus 로고    scopus 로고
    • Businessweek, Retrieved July 29, 2009
    • Businessweek. (2001). Net banks? No thanks. Retrieved July 29, 2009, from www.businessweek.com/archives/2001/b3718032.arc.htm
    • (2001) Net Banks? No Thanks
  • 14
    • 33746637576 scopus 로고    scopus 로고
    • Communication of corporate social responsibility by Portuguese banks. A legitimacy theory perspective
    • Castelo, M., & Lima, L. (2006). Communication of corporate social responsibility by Portuguese banks. A legitimacy theory perspective. Corporate Communications, 11(3), 232-248.
    • (2006) Corporate Communications , vol.11 , Issue.3 , pp. 232-248
    • Castelo, M.1    Lima, L.2
  • 18
    • 0001878819 scopus 로고
    • A paradigm for developing measures of marketing constructs
    • February
    • Churchill, G.A. (1979). A paradigm for developing measures of marketing constructs. Journal of Marketing Research, 16(February), 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 20
    • 33646591724 scopus 로고    scopus 로고
    • Life would be easier if we were a Kit Kat: Practitioners' views on the challenges of branding financial services successfully
    • Devlin, J.F., & Azhar, S. (2004). Life would be easier if we were a Kit Kat: Practitioners' views on the challenges of branding financial services successfully. Journal of Brand Management, 12(1),12-30.
    • (2004) Journal of Brand Management , vol.12 , Issue.1 , pp. 12-30
    • Devlin, J.F.1    Azhar, S.2
  • 21
    • 38249029334 scopus 로고
    • Measuring corporate images: A review of alternative approaches
    • Dowling, G.R. (1988). Measuring corporate images: A review of alternative approaches. Journal of Business Research, 17(1), 27-34.
    • (1988) Journal of Business Research , vol.17 , Issue.1 , pp. 27-34
    • Dowling, G.R.1
  • 22
    • 35548935349 scopus 로고    scopus 로고
    • How good corporate reputations create corporate value
    • Dowling, G. (2006). How good corporate reputations create corporate value. Corporate Reputation Review, 9(2), 134-143.
    • (2006) Corporate Reputation Review , vol.9 , Issue.2 , pp. 134-143
    • Dowling, G.1
  • 24
    • 21244460433 scopus 로고    scopus 로고
    • Corporate reputation: Disentangling the effects on financial performance
    • Eberl, M., & Schwaiger, M. (2005). Corporate reputation: Disentangling the effects on financial performance. European Journal of Marketing, 39(7/8), 838-854.
    • (2005) European Journal of Marketing , vol.39 , Issue.7-8 , pp. 838-854
    • Eberl, M.1    Schwaiger, M.2
  • 26
    • 24944466118 scopus 로고
    • Bank selection: It all depends on the situation
    • Winter
    • Evans, R. (1979). Bank selection: It all depends on the situation. Journal of Bank Research, 9(Winter), 242-245.
    • (1979) Journal of Bank Research , vol.9 , pp. 242-245
    • Evans, R.1
  • 27
    • 24944506878 scopus 로고    scopus 로고
    • The influence of corporate image on consumer trust: A comparative analysis in traditional versus internet banking
    • Flavián, C., Guinalíu, M., & Torres, E. (2005). The influence of corporate image on consumer trust: A comparative analysis in traditional versus internet banking. Internet Research, 15(4), 447-470.
    • (2005) Internet Research , vol.15 , Issue.4 , pp. 447-470
    • Flavián, C.1    Guinalíu, M.2    Torres, E.3
  • 28
    • 84986131299 scopus 로고    scopus 로고
    • Corporate image measurement. A further problem for the tangibilization of internet banking services
    • Flavián, C., Torres, E., & Guinalíu, M. (2004). Corporate image measurement. A further problem for the tangibilization of internet banking services. The International Journal of Bank Marketing, 22(5),366-384.
    • (2004) The International Journal of Bank Marketing , vol.22 , Issue.5 , pp. 366-384
    • Flavián, C.1    Torres, E.2    Guinalíu, M.3
  • 30
    • 0000539567 scopus 로고
    • What's in a name? Reputation building and corporate strategy
    • Fombrun, C., & Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233-258.
    • (1990) Academy of Management Journal , vol.33 , Issue.2 , pp. 233-258
    • Fombrun, C.1    Shanley, M.2
  • 31
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • February
    • Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 28(February), 39-50.
    • (1981) Journal of Marketing Research , vol.28 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 32
    • 0002667437 scopus 로고
    • Service quality: The six criteria of good perceived service quality
    • Gronroos, C. (1988). Service quality: The six criteria of good perceived service quality. Review of Business, 9(3), 10-13.
    • (1988) Review of Business , vol.9 , Issue.3 , pp. 10-13
    • Gronroos, C.1
  • 33
    • 34848812916 scopus 로고    scopus 로고
    • Investigating the links between a corporate brand and a customer brand
    • Gylling, C., & Lindberg-Repo, K. (2006). Investigating the links between a corporate brand and a customer brand. Journal of Brand Management, 13(4/5), 257-267.
    • (2006) Journal of Brand Management , vol.13 , Issue.4-5 , pp. 257-267
    • Gylling, C.1    Lindberg-Repo, K.2
  • 36
    • 0347845397 scopus 로고
    • Factors that determine the corporate image of South African banking institutions: An exploratory investigation
    • van Heerden, C.H., & Puth, G. (1995). Factors that determine the corporate image of South African banking institutions: An exploratory investigation. International Journal of Bank Marketing, 13(3),12-17.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.3 , pp. 12-17
    • van Heerden, C.H.1    Puth, G.2
  • 37
    • 84933485252 scopus 로고
    • Customer satisfaction in retail banking
    • Howcroft, J.B. (1991). Customer satisfaction in retail banking. The Service Industries Journal, 11(1), 11-17.
    • (1991) The Service Industries Journal , vol.11 , Issue.1 , pp. 11-17
    • Howcroft, J.B.1
  • 38
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
    • Hu, L., & Bentler, P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
    • (1999) Structural Equation Modeling , vol.6 , Issue.1 , pp. 1-55
    • Hu, L.1    Bentler, P.M.2
  • 39
    • 34848878946 scopus 로고    scopus 로고
    • Corporate communications, identity and image: A research agenda
    • Karaosmanoglu, E., & Melewar, T.C. (2006). Corporate communications, identity and image: A research agenda. Journal of Brand Management, 14(1/2), 196-207.
    • (2006) Journal of Brand Management , vol.14 , Issue.1-2 , pp. 196-207
    • Karaosmanoglu, E.1    Melewar, T.C.2
  • 41
    • 33745860435 scopus 로고    scopus 로고
    • Strong brands and corporate brands
    • Kay, M.J. (2006). Strong brands and corporate brands. European Journal of Marketing, 40(7/8), 742-760.
    • (2006) European Journal of Marketing , vol.40 , Issue.7-8 , pp. 742-760
    • Kay, M.J.1
  • 46
    • 51749095482 scopus 로고    scopus 로고
    • The importance of corporate brand personality traits to a successful 21st century business
    • Keller, K.L., & Richey, K. (2006). The importance of corporate brand personality traits to a successful 21st century business. Brand Management, 14(1/2), 74-81.
    • (2006) Brand Management , vol.14 , Issue.1-2 , pp. 74-81
    • Keller, K.L.1    Richey, K.2
  • 49
    • 84993104733 scopus 로고    scopus 로고
    • The role of corporate image in the evaluation of business-to-business professional services: The case of consulting engineers
    • LaPierre, J. (1998). The role of corporate image in the evaluation of business-to-business professional services: The case of consulting engineers. Journal of Professional Services Marketing, 16(1), 21-41.
    • (1998) Journal of Professional Services Marketing , vol.16 , Issue.1 , pp. 21-41
    • Lapierre, J.1
  • 50
    • 84992948139 scopus 로고    scopus 로고
    • Cues used by customers evaluating corporate image in service firms: An empirical study in financial institutions
    • LeBlanc, G., & Nguyen, N. (1996). Cues used by customers evaluating corporate image in service firms: An empirical study in financial institutions. Corporate Communications: An International Journal, 1(2), 30-38.
    • (1996) Corporate Communications: An International Journal , vol.1 , Issue.2 , pp. 30-38
    • Leblanc, G.1    Nguyen, N.2
  • 51
    • 0037293790 scopus 로고    scopus 로고
    • The role of corporate image and company employ- ment image in explaining application intentions
    • Lemmink, J., Schuijf, A., & Streukens, S. (2003). The role of corporate image and company employ- ment image in explaining application intentions. Journal of Economic Psychology, 24(1), 1-15.
    • (2003) Journal of Economic Psychology , vol.24 , Issue.1 , pp. 1-15
    • Lemmink, J.1    Schuijf, A.2    Streukens, S.3
  • 52
    • 77953095297 scopus 로고    scopus 로고
    • Financial e-service quality - a study of Irish online banking
    • May, Athens University of Economics & Business, Greece
    • Loonam, M., & O'Loughlin, D. (2006, May 23-26). Financial e-service quality - a study of Irish online banking. Proceedings of the 35th European marketing academy (EMAC), Athens University of Economics & Business, Greece.
    • (2006) Proceedings of The 35th European Marketing Academy (EMAC) , pp. 23-26
    • Loonam, M.1    O'Loughlin, D.2
  • 54
    • 22544433852 scopus 로고    scopus 로고
    • Marketing Science Institute, Cambridge, MA: Author. Retrieved July 19, 2009
    • Marketing Science Institute (2008). Research priorities: A guide to MSI research programs and procedures. Cambridge, MA: Author. Retrieved July 19, 2009, from http://www.msi.org/pdf/MSI_RP08-10.pdf
    • (2008) Research Priorities: A Guide to MSI Research Programs and Procedures
  • 55
    • 85047669360 scopus 로고    scopus 로고
    • Principles and practice in reporting structural equation ana- lyses
    • McDonald, R.P., & Ho, M.R. (2002). Principles and practice in reporting structural equation ana- lyses. Psychological Methods, 7(1), 64-82.
    • (2002) Psychological Methods , vol.7 , Issue.1 , pp. 64-82
    • McDonald, R.P.1    Ho, M.R.2
  • 56
    • 84904359560 scopus 로고    scopus 로고
    • Image and reputation of higher education institutions in students' retention decisions
    • Nguyen, N., & LeBlanc, G. (2001). Image and reputation of higher education institutions in students' retention decisions. The International Journal of Educational Management, 15(6/7), 303-313.
    • (2001) The International Journal of Educational Management , vol.15 , Issue.6-7 , pp. 303-313
    • Nguyen, N.1    Leblanc, G.2
  • 59
    • 84993087836 scopus 로고    scopus 로고
    • Exploring consumer experiences with a service brand
    • O'Cass, A., & Grace, D. (2004). Exploring consumer experiences with a service brand. Journal of Product and Brand Management, 13(4), 257-268.
    • (2004) Journal of Product and Brand Management , vol.13 , Issue.4 , pp. 257-268
    • O'Cass, A.1    Grace, D.2
  • 60
    • 18844429488 scopus 로고    scopus 로고
    • Customer perspectives on the role and importance in Irish retail financial services
    • O'Loughlin, D., & Szmigin, I. (2005). Customer perspectives on the role and importance in Irish retail financial services. The International Journal of Bank Marketing, 23(1), 8-27.
    • (2005) The International Journal of Bank Marketing , vol.23 , Issue.1 , pp. 8-27
    • O'Loughlin, D.1    Szmigin, I.2
  • 62
    • 0001312089 scopus 로고
    • Servqual: A multiple-item scale for measuring consumer perceptions
    • Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). Servqual: A multiple-item scale for measuring consumer perceptions. Journal of Retailing, 64(1), 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 64
    • 0031093873 scopus 로고    scopus 로고
    • Corporate image: Employee reactions and implications for managing corporate social performance
    • Riordan, C.M., Gatewood, R.D., & Bill, J.B. (1997). Corporate image: Employee reactions and implications for managing corporate social performance. Journal of Business Ethics, 16(4), 401-412.
    • (1997) Journal of Business Ethics , vol.16 , Issue.4 , pp. 401-412
    • Riordan, C.M.1    Gatewood, R.D.2    Bill, J.B.3
  • 66
    • 2142732370 scopus 로고    scopus 로고
    • Brought to you by brand A and brand B
    • Ruth, J.A., & Simonin, B.L. (2003). Brought to you by brand A and brand B. Journal of Advertising, 32(3),19-30.
    • (2003) Journal of Advertising , vol.32 , Issue.3 , pp. 19-30
    • Ruth, J.A.1    Simonin, B.L.2
  • 68
    • 33748704259 scopus 로고    scopus 로고
    • Cognitive, affective attributes and conative, behavioural responses in retail corporate branding
    • da Silva, R.V., & Faridah, S.S.A. (2006). Cognitive, affective attributes and conative, behavioural responses in retail corporate branding. The Journal of Product and Brand Management, 15(5),293-305.
    • (2006) The Journal of Product and Brand Management , vol.15 , Issue.5 , pp. 293-305
    • da Silva, R.V.1    Faridah, S.S.A.2
  • 69
    • 33745862388 scopus 로고    scopus 로고
    • The effect of corporate branding dimensions on consumers' product evaluation: A cross-cultural analysis
    • Souiden, N., Kassin, N.M., & Hong, H.J. (2006). The effect of corporate branding dimensions on consumers' product evaluation: A cross-cultural analysis. European Journal of Marketing, 40(7/8), 825-845.
    • (2006) European Journal of Marketing , vol.40 , Issue.7-8 , pp. 825-845
    • Souiden, N.1    Kassin, N.M.2    Hong, H.J.3
  • 70
    • 38349102819 scopus 로고    scopus 로고
    • Cooperative, community-spirited and commercial: Social sustainability at Bendigo bank
    • Stubbs, W., & Cocklin, C. (2007). Cooperative, community-spirited and commercial: Social sustainability at Bendigo bank. Corporate Social - Responsibility and Environmental Management, 14(5),251-262.
    • (2007) Corporate Social - Responsibility and Environmental Management , vol.14 , Issue.5 , pp. 251-262
    • Stubbs, W.1    Cocklin, C.2
  • 71
    • 0035540365 scopus 로고    scopus 로고
    • Consumers' need for uniqueness: Scale development and validation
    • Tian, K.T., Bearden, W.O., & Hunter, G.L. (2001). Consumers' need for uniqueness: Scale development and validation. Journal of Consumer Research, 28(1), 50-66.
    • (2001) Journal of Consumer Research , vol.28 , Issue.1 , pp. 50-66
    • Tian, K.T.1    Bearden, W.O.2    Hunter, G.L.3
  • 72
    • 0002907706 scopus 로고    scopus 로고
    • Structural equation modelling
    • In B.G. Tabachnick & L.S. Fidell (Eds.), 3rd ed., New York: Harper Collins College
    • Ullman, J.B. (1996). Structural equation modelling. In B.G. Tabachnick & L.S. Fidell (Eds.), Using multivariate statistics (3rd ed., pp. 748-753). New York: Harper Collins College.
    • (1996) Using Multivariate Statistics , pp. 748-753
    • Ullman, J.B.1
  • 74
    • 33646418429 scopus 로고    scopus 로고
    • Drivers of brand extension success
    • Volckner, F., & Sattler, H. (2006). Drivers of brand extension success. Journal of Marketing, 70(2), 1-47.
    • (2006) Journal of Marketing , vol.70 , Issue.2 , pp. 1-47
    • Volckner, F.1    Sattler, H.2
  • 75
    • 0041851515 scopus 로고    scopus 로고
    • Measuring the hedonic and utilitarian dimensions of consumer attitude
    • August
    • Voss, K.E., Spangenberg, E.R., & Grohmann, B. (2003). Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of Marketing Research, 40(August), 310-320.
    • (2003) Journal of Marketing Research , vol.40 , pp. 310-320
    • Voss, K.E.1    Spangenberg, E.R.2    Grohmann, B.3
  • 76
    • 84986059564 scopus 로고    scopus 로고
    • Corporate and generic identities: Lessons from the co-operative bank
    • Wilkinson, A., & Balmer, J.M.T. (1996). Corporate and generic identities: Lessons from the co-operative bank. The International Journal of Bank Marketing, 14(4), 22-33.
    • (1996) The International Journal of Bank Marketing , vol.14 , Issue.4 , pp. 22-33
    • Wilkinson, A.1    Balmer, J.M.T.2
  • 77
    • 84986116798 scopus 로고    scopus 로고
    • Managing the image of your bank: The glue that binds
    • Worcester, R.M. (1997). Managing the image of your bank: The glue that binds. The International Journal of Bank Marketing, 15(5), 146-152.
    • (1997) The International Journal of Bank Marketing , vol.15 , Issue.5 , pp. 146-152
    • Worcester, R.M.1
  • 79
    • 84986018834 scopus 로고    scopus 로고
    • Relationships between service quality and be- havioral outcomes: A study of private bank customers in Germany
    • Yavas, U., Benkenstein, M., & Stuhldreier, U. (2004). Relationships between service quality and be- havioral outcomes: A study of private bank customers in Germany. The International Journal of Bank Marketing, 22(2/3), 144-157.
    • (2004) The International Journal of Bank Marketing , vol.22 , Issue.2-3 , pp. 144-157
    • Yavas, U.1    Benkenstein, M.2    Stuhldreier, U.3
  • 80
    • 84986077058 scopus 로고    scopus 로고
    • Bank image: Exposition and illustration of correspondence analysis
    • Yavas, U., & Shemwell, D.J. (1996). Bank image: Exposition and illustration of correspondence analysis. The International Journal of Bank Marketing, 14(1), 15-21.
    • (1996) The International Journal of Bank Marketing , vol.14 , Issue.1 , pp. 15-21
    • Yavas, U.1    Shemwell, D.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.