A reliable and valid measurement scale for the perceived service quality of banks

International Journal of Bank Marketing

Volumn 18, Issue 2, 2000, Pages 84-91

  Bahia, Kamilia ^a   Nantel, Jacques ^b  

^a UNIVERSITY OF OTTAWA   (Canada)

^b HEC MONTRÉAL   (Canada)

Author keywords

Banking; Canada; Consumer behaviour; Perception; Service quality

Indexed keywords

EID: 58049104300     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320010322994     Document Type: Article

References (19)

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