메뉴 건너뛰기




Volumn 17, Issue 1, 2010, Pages 62-94

The impact of relational variables on value creation in buyer-seller business relationships

Author keywords

Buyer seller relationships; Commitment; Spain; Trust; Value creation

Indexed keywords


EID: 77149167310     PISSN: 1051712X     EISSN: 15470628     Source Type: Journal    
DOI: 10.1080/10517120903000389     Document Type: Article
Times cited : (20)

References (131)
  • 1
    • 84986163153 scopus 로고    scopus 로고
    • Market orientation and performance in service firms: The role of innovation
    • Agarwal, S., M. K. Erramilli, and C. S. Dev (2003). Market orientation and performance in service firms: The role of innovation. Journal of Services Marketing 17(1): 68-82.
    • (2003) Journal of Services Marketing , vol.17 , Issue.1 , pp. 68-82
    • Agarwal, S.1    Erramilli, M.K.2    Dev, C.S.3
  • 2
    • 0037304824 scopus 로고    scopus 로고
    • Start-up size and the mechanisms of external learning: Increasing opportunity and decreasing ability
    • Almeida, P., G. Dokko, and L. Rosenkopf (2003). Start-up size and the mechanisms of external learning: Increasing opportunity and decreasing ability. Research Policy 32(2): 301-315.
    • (2003) Research Policy , vol.32 , Issue.2 , pp. 301-315
    • Almeida, P.1    Dokko, G.2    Rosenkopf, L.3
  • 3
    • 0000906501 scopus 로고
    • The use of pledges to build and sustain commitment in distribution channels
    • Anderson, E. and B. Weitz (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research 29(1): 18-34.
    • (1992) Journal of Marketing Research , vol.29 , Issue.1 , pp. 18-34
    • Anderson, E.1    Weitz, B.2
  • 4
    • 41649112685 scopus 로고
    • Structural equation modelling in practice: A review and recommended two step approach
    • Anderson, J. C. and D. W. Gerbing (1988). Structural equation modelling in practice: A review and recommended two step approach. Psychological Bulletin 103(3): 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 0002672359 scopus 로고
    • A model of distributor firm and manufacturer firm working partnerships
    • Anderson, J. C. and J. A. Narus (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing 54(1): 42-58.
    • (1990) Journal of Marketing , vol.54 , Issue.1 , pp. 42-58
    • Anderson, J.C.1    Narus, J.A.2
  • 6
    • 21844489555 scopus 로고
    • Dyadic business relationships within a business network context
    • Anderson, J. C., H. Hakansson, and J. Johanson (1994). Dyadic business relationships within a business network context. Journal of Marketing 58(4): 1-15.
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 1-15
    • Anderson, J.C.1    Hakansson, H.2    Johanson, J.3
  • 8
    • 33947134315 scopus 로고    scopus 로고
    • Leadership and organizational learning's role on innovation and performance: Lessons from Spain
    • Aragon, J. A., V. J. Garcia, and E. Cordon (2007). Leadership and organizational learning's role on innovation and performance: Lessons from Spain. Industrial Marketing Management 36(3): 349-359.
    • (2007) Industrial Marketing Management , vol.36 , Issue.3 , pp. 349-359
    • Aragon, J.A.1    Garcia, V.J.2    Cordon, E.3
  • 11
    • 22444454569 scopus 로고    scopus 로고
    • The impact of suppliers' perceptions of reseller market orientation on key relationship constructs
    • Baker, T. L., P. M. Simpson, and J. A. Siguaw (1999). The impact of suppliers' perceptions of reseller market orientation on key relationship constructs. Journal of the Academy of Marketing Science 27(1): 50-57.
    • (1999) Journal of The Academy of Marketing Science , vol.27 , Issue.1 , pp. 50-57
    • Baker, T.L.1    Simpson, P.M.2    Siguaw, J.A.3
  • 12
    • 84989092701 scopus 로고
    • Trustworthiness as a source of competitive advantage
    • Barney, J. B. and M. H. Hansen (1994). Trustworthiness as a source of competitive advantage. Strategic Management Journal 15(8): 175-190.
    • (1994) Strategic Management Journal , vol.15 , Issue.8 , pp. 175-190
    • Barney, J.B.1    Hansen, M.H.2
  • 13
    • 27144550225 scopus 로고    scopus 로고
    • Are the drivers and role of online trust the same for all Web sites and consumer?
    • Bart, Y., V. Shankar, F. Sultan, and G. L. Urban (2005). Are the drivers and role of online trust the same for all Web sites and consumer? Journal of Marketing 69(4): 133-152.
    • (2005) Journal of Marketing , vol.69 , Issue.4 , pp. 133-152
    • Bart, Y.1    Shankar, V.2    Sultan, F.3    Urban, G.L.4
  • 14
    • 0025397298 scopus 로고
    • Comparative fit indexes in structural models
    • Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin 107(2): 238-246.
    • (1990) Psychological Bulletin , vol.107 , Issue.2 , pp. 238-246
    • Bentler, P.M.1
  • 17
    • 0034310897 scopus 로고    scopus 로고
    • Implementing collaboration between organizations
    • Boddy, D., D. MacBeth, and B. Wagner (2000). Implementing collaboration between organizations. Journal of Management Studies 37(7): 1003-1017.
    • (2000) Journal of Management Studies , vol.37 , Issue.7 , pp. 1003-1017
    • Boddy, D.1    Macbeth, D.2    Wagner, B.3
  • 19
  • 20
    • 34250108028 scopus 로고
    • Model selection and Akaike's information criterion (AIC): The general theory and its analytical extensions
    • Bozdogan, H. (1987). Model selection and Akaike's information criterion (AIC): The general theory and its analytical extensions. Psychometrika 52(3): 345-370.
    • (1987) Psychometrika , vol.52 , Issue.3 , pp. 345-370
    • Bozdogan, H.1
  • 21
    • 0037262572 scopus 로고    scopus 로고
    • An empirical test of trust building processes and outcomes in sales manager-salesperson relationships
    • Brashear, T. G., J. S. Boles, D. N. Bellenger, and C. M. Brooks (2003). An empirical test of trust building processes and outcomes in sales manager-salesperson relationships. Journal of the Academy of Marketing Science 31(2): 189-200.
    • (2003) Journal of The Academy of Marketing Science , vol.31 , Issue.2 , pp. 189-200
    • Brashear, T.G.1    Boles, J.S.2    Bellenger, D.N.3    Brooks, C.M.4
  • 22
    • 0030098208 scopus 로고    scopus 로고
    • Professionalization and British management practice: Case evidence from medium-sized firms in two industrial sectors
    • Bresnen, M. and C. Fowler (1996). Professionalization and British management practice: Case evidence from medium-sized firms in two industrial sectors. Journal of Management Studies 33(2): 159-182.
    • (1996) Journal of Management Studies , vol.33 , Issue.2 , pp. 159-182
    • Bresnen, M.1    Fowler, C.2
  • 25
    • 20344363006 scopus 로고
    • The informant in quantitative research
    • Campbell, D. (1955). The informant in quantitative research. American Journal of Sociology 60(3): 339-342.
    • (1955) American Journal of Sociology , vol.60 , Issue.3 , pp. 339-342
    • Campbell, D.1
  • 26
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research 16(1): 64-73.
    • (1979) Journal of Marketing Research , vol.16 , Issue.1 , pp. 64-73
    • Churchill, G.A.1
  • 27
    • 0000349375 scopus 로고
    • Power, equity, and commitment in exchange networks
    • Cook, K. and R. M. Emerson (1978). Power, equity, and commitment in exchange networks. American Sociological Review 43(October): 721-739.
    • (1978) American Sociological Review , vol.43 , Issue.October , pp. 721-739
    • Cook, K.1    Emerson, R.M.2
  • 33
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer, F. R., P. H. Schurr, and S. Oh (1987). Developing buyer-seller relationships. Journal of Marketing 51(2): 11-27.
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 34
    • 0030376434 scopus 로고    scopus 로고
    • Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry
    • Dyer, J. H. (1996). Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry. Strategic Management Journal 17(4): 271-291.
    • (1996) Strategic Management Journal , vol.17 , Issue.4 , pp. 271-291
    • Dyer, J.H.1
  • 35
    • 0032348699 scopus 로고    scopus 로고
    • The relational view: Cooperative strategy and resources of interorganizational competitive advantage
    • Dyer, J. H. and H. Singh (1998). The relational view: Cooperative strategy and resources of interorganizational competitive advantage. Academy of Management Review 23(4): 660-679.
    • (1998) Academy of Management Review , vol.23 , Issue.4 , pp. 660-679
    • Dyer, J.H.1    Singh, H.2
  • 37
    • 0031138974 scopus 로고    scopus 로고
    • Relational exchange: A review of selected models for a prediction matrix of relationship activities
    • Fontenot, R. J. and E. J. Wilson (1997). Relational exchange: A review of selected models for a prediction matrix of relationship activities. Journal of Business Research 39(1): 5-12.
    • (1997) Journal of Business Research , vol.39 , Issue.1 , pp. 5-12
    • Fontenot, R.J.1    Wilson, E.J.2
  • 38
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C. and D. F. Larcker (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1): 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 39
    • 0036083912 scopus 로고    scopus 로고
    • An analysis of international business-to-business relationship based on the commitment-trust theory
    • Friman, M., T. Garling, B. Millet, J. Mattsson, and R. Johnston (2002). An analysis of international business-to-business relationship based on the commitment-trust theory. Industrial Marketing Management 31(5): 403-409.
    • (2002) Industrial Marketing Management , vol.31 , Issue.5 , pp. 403-409
    • Friman, M.1    Garling, T.2    Millet, B.3    Mattsson, J.4    Johnston, R.5
  • 40
    • 21744448471 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 58(2): 1-19.
    • (1994) Journal of Marketing , vol.58 , Issue.2 , pp. 1-19
    • Ganesan, S.1
  • 42
    • 0000789331 scopus 로고
    • An updated paradigm for scale development incorporating unidimensionality and its assessment
    • Gerbing, D. W. and J. C. Anderson (1988). An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research 25(2): 186-192.
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 186-192
    • Gerbing, D.W.1    Anderson, J.C.2
  • 44
    • 8644264048 scopus 로고    scopus 로고
    • Understanding industrial distributors' expectations of benefits from relationship suppliers
    • Ghosh, A. K., J. B. Wenoy, J. T. Gardner, and S. V. Thach (2004). Understanding industrial distributors' expectations of benefits from relationship suppliers. Journal of Business and Industrial Marketing 19(6): 433-443.
    • (2004) Journal of Business and Industrial Marketing , vol.19 , Issue.6 , pp. 433-443
    • Ghosh, A.K.1    Wenoy, J.B.2    Gardner, J.T.3    Thach, S.V.4
  • 45
    • 0036213596 scopus 로고    scopus 로고
    • Two sides of attitudinal commitment: The effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels
    • Gilliland, D. I. and D. C. Bello (2002). Two sides of attitudinal commitment: The effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels. Journal of the Academy of Marketing Science 30(1): 24-43.
    • (2002) Journal of The Academy of Marketing Science , vol.30 , Issue.1 , pp. 24-43
    • Gilliland, D.I.1    Bello, D.C.2
  • 46
    • 20344383483 scopus 로고    scopus 로고
    • Exclusive territories and performance measures in industrial distribution channels
    • Gonzalez, S., V. Iglesias, and J. A. Trespalacios (2005). Exclusive territories and performance measures in industrial distribution channels. Industrial Marketing Management 34(5): 535-544.
    • (2005) Industrial Marketing Management , vol.34 , Issue.5 , pp. 535-544
    • Gonzalez, S.1    Iglesias, V.2    Trespalacios, J.A.3
  • 47
    • 27144485832 scopus 로고    scopus 로고
    • The effect of customer satisfaction, relationship commitment dimensions, and triggers on customer retention
    • Gustafsson, A., M. D. Johnson, and I. Roos (2005). The effect of customer satisfaction, relationship commitment dimensions, and triggers on customer retention. Journal of Marketing 69(4): 210-218.
    • (2005) Journal of Marketing , vol.69 , Issue.4 , pp. 210-218
    • Gustafsson, A.1    Johnson, M.D.2    Roos, I.3
  • 48
    • 17744364274 scopus 로고    scopus 로고
    • The impact of horizontal and vertical connections on relationships' commitment and trust
    • Hadjikhani, A. and P. Thilenius (2005). The impact of horizontal and vertical connections on relationships' commitment and trust. Journal of Business and Industrial Marketing 20(3): 136-147.
    • (2005) Journal of Business and Industrial Marketing , vol.20 , Issue.3 , pp. 136-147
    • Hadjikhani, A.1    Thilenius, P.2
  • 53
    • 13244258514 scopus 로고    scopus 로고
    • Enterpreneurs' relationships for internationalization
    • Harris, S. and C. Wheeler (2005). Enterpreneurs' relationships for internationalization. International Business Review 14(2): 187-207.
    • (2005) International Business Review , vol.14 , Issue.2 , pp. 187-207
    • Harris, S.1    Wheeler, C.2
  • 55
    • 11344262144 scopus 로고
    • Interorganizational governance in marketing channels
    • Heide, J. B. (1994). Interorganizational governance in marketing channels. Journal of Marketing 58(5): 71-85.
    • (1994) Journal of Marketing , vol.58 , Issue.5 , pp. 71-85
    • Heide, J.B.1
  • 56
    • 0002583517 scopus 로고
    • The nature of customer value: An axiology of services in the consumption experience
    • ed. R. T. Rust and R. L. Oliver, Thousand Oaks, CA: Sage Publications
    • Holbrook, M. B. (1994). The nature of customer value: An axiology of services in the consumption experience. In Service quality: New directions in theory and practice, ed. R. T. Rust and R. L. Oliver, 21-71. Thousand Oaks, CA: Sage Publications.
    • (1994) Service Quality: New Directions In Theory and Practice , pp. 21-71
    • Holbrook, M.B.1
  • 57
  • 60
    • 84989036165 scopus 로고
    • Construct validity of an objective (entropy) categorical measure of diversification strategy
    • Hoskisson, R. E., M. A. Hitt, R. Johnson, and D. Mossel (1993). Construct validity of an objective (entropy) categorical measure of diversification strategy. Strategic Management Journal 14(3): 215-235.
    • (1993) Strategic Management Journal , vol.14 , Issue.3 , pp. 215-235
    • Hoskisson, R.E.1    Hitt, M.A.2    Johnson, R.3    Mossel, D.4
  • 61
    • 0033236257 scopus 로고    scopus 로고
    • Pie expansions efforts: Collaboration processes in buyer-supplier relationships
    • Jap, S. D. (1999). Pie expansions efforts: Collaboration processes in buyer-supplier relationships. Journal of Marketing Research 36(4): 461-475.
    • (1999) Journal of Marketing Research , vol.36 , Issue.4 , pp. 461-475
    • Jap, S.D.1
  • 63
    • 85107930007 scopus 로고
    • Long-term manufacturer supplier relationships
    • Kalwani, M. U. and N. Narayandas (1995). Long-term manufacturer supplier relationships. Journal of Marketing 59(1): 1-16.
    • (1995) Journal of Marketing , vol.59 , Issue.1 , pp. 1-16
    • Kalwani, M.U.1    Narayandas, N.2
  • 64
    • 0031285856 scopus 로고    scopus 로고
    • On distributor commitment in industrial channels of distribution
    • Kim, K. and G. L. Frazier (1997). On distributor commitment in industrial channels of distribution. Psychology and Marketing 14(8): 847-877.
    • (1997) Psychology and Marketing , vol.14 , Issue.8 , pp. 847-877
    • Kim, K.1    Frazier, G.L.2
  • 65
    • 47849106316 scopus 로고    scopus 로고
    • The relative impact of marketing, research-and-development, and operations capabilities on firm performance
    • Krashnikov, A. and S. Jayachandran (2008). The relative impact of marketing, research-and-development, and operations capabilities on firm performance. Journal of Marketing 72(4): 1-11.
    • (2008) Journal of Marketing , vol.72 , Issue.4 , pp. 1-11
    • Krashnikov, A.1    Jayachandran, S.2
  • 66
    • 0002405359 scopus 로고    scopus 로고
    • The power of trust in manufacturer-retailer relationships
    • Kumar, N. (1996). The power of trust in manufacturer-retailer relationships. Harvard Business Review 74(6): 92-106.
    • (1996) Harvard Business Review , vol.74 , Issue.6 , pp. 92-106
    • Kumar, N.1
  • 68
    • 84956820102 scopus 로고
    • Conducting interorganizational research using key informants
    • Kumar, N., L. R. Stern, and J. C. Anderson (1993). Conducting interorganizational research using key informants. Academy of Management Journal 36(6): 1633-1651.
    • (1993) Academy of Management Journal , vol.36 , Issue.6 , pp. 1633-1651
    • Kumar, N.1    Stern, L.R.2    Anderson, J.C.3
  • 70
    • 0011609191 scopus 로고    scopus 로고
    • Customer perceived value in industrial contexts
    • Lapierre, J. (2000). Customer perceived value in industrial contexts. Journal of Business and Industrial Marketing 15(2/3): 122-140.
    • (2000) Journal of Business and Industrial Marketing , vol.15 , Issue.2-3 , pp. 122-140
    • Lapierre, J.1
  • 73
    • 84864360874 scopus 로고    scopus 로고
    • Doctoral thesis, University of Oviedo, Oviedo, Spain
    • Lopez, S. (1999). Los acuerdos de subcontratación. Doctoral thesis, University of Oviedo, Oviedo, Spain.
    • (1999) Los acuerdos de subcontratación
    • Lopez, S.1
  • 74
    • 0344154605 scopus 로고    scopus 로고
    • The critical role of trust in obtaining retailer support for a supplier's strategic organizational change
    • Lusch, R. F., M. O'Brien, and B. Sindhav (2003). The critical role of trust in obtaining retailer support for a supplier's strategic organizational change. Journal of Retailing 79(4): 249-258.
    • (2003) Journal of Retailing , vol.79 , Issue.4 , pp. 249-258
    • Lusch, R.F.1    O'Brien, M.2    Sindhav, B.3
  • 75
    • 3242677100 scopus 로고    scopus 로고
    • Market orientation, brand investment, new service development, market position and performance for service organizations
    • Matear, S., B. J. Gray, and T. Garrett (2004). Market orientation, brand investment, new service development, market position and performance for service organizations. International Journal of Service Industry Management 15(3): 284-301.
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.3 , pp. 284-301
    • Matear, S.1    Gray, B.J.2    Garrett, T.3
  • 76
    • 0037981779 scopus 로고
    • Affect and cognition-based trust as foundations for interpersonal cooperation in organizations
    • McAllister, D. J. (1995). Affect and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal 38(1): 24-59.
    • (1995) Academy of Management Journal , vol.38 , Issue.1 , pp. 24-59
    • McAllister, D.J.1
  • 77
    • 0011629953 scopus 로고
    • Organizational systematics: Taxonomic lessons from biology
    • McKelvey, B. (1978). Organizational systematics: Taxonomic lessons from biology. Management Science 24: 1428-1440.
    • (1978) Management Science , vol.24 , pp. 1428-1440
    • McKelvey, B.1
  • 78
    • 0010700667 scopus 로고    scopus 로고
    • A conceptual model for building and maintaining relationships between manufacturers' representatives and their principal
    • McQuiston, D. H. (2001). A conceptual model for building and maintaining relationships between manufacturers' representatives and their principal. Industrial Marketing Management 30(2): 165-184.
    • (2001) Industrial Marketing Management , vol.30 , Issue.2 , pp. 165-184
    • McQuiston, D.H.1
  • 79
  • 80
    • 1642516062 scopus 로고    scopus 로고
    • Role of trust in networked production systems
    • Mezgar, I. (2003). Role of trust in networked production systems. Annual Reviews in Control 27(2): 247-254.
    • (2003) Annual Reviews In Control , vol.27 , Issue.2 , pp. 247-254
    • Mezgar, I.1
  • 81
    • 0037254473 scopus 로고    scopus 로고
    • Trading off between value creation and value appropriation: The financial implications of shifts in strategic emphasis
    • Mizik, N. and R. Jacobson (2003). Trading off between value creation and value appropriation: The financial implications of shifts in strategic emphasis. Journal of Marketing 67(1): 63-67.
    • (2003) Journal of Marketing , vol.67 , Issue.1 , pp. 63-67
    • Mizik, N.1    Jacobson, R.2
  • 82
    • 84989085629 scopus 로고
    • Characteristics of partnership success
    • Mohr, J. and R. Spekman (1994). Characteristics of partnership success. Strategic Management Journal 15(2): 135-152.
    • (1994) Strategic Management Journal , vol.15 , Issue.2 , pp. 135-152
    • Mohr, J.1    Spekman, R.2
  • 83
    • 0030522029 scopus 로고    scopus 로고
    • Collaborative communication in interfirm relationships: Moderating effects of integration and control
    • Mohr, J., R. J. Fisher, and J. R. Nevin (1996). Collaborative communication in interfirm relationships: Moderating effects of integration and control. Journal of Marketing 60(3): 103-115.
    • (1996) Journal of Marketing , vol.60 , Issue.3 , pp. 103-115
    • Mohr, J.1    Fisher, R.J.2    Nevin, J.R.3
  • 84
    • 33746547356 scopus 로고    scopus 로고
    • Role of competences in creating customer value
    • Moller, K. (2006). Role of competences in creating customer value. Industrial Marketing Management 35(8): 913-924.
    • (2006) Industrial Marketing Management , vol.35 , Issue.8 , pp. 913-924
    • Moller, K.1
  • 85
    • 0001154055 scopus 로고
    • Relationships between providers and users of market research
    • Moorman, C., G. Zaltman, and R. Deshpande (1992). Relationships between providers and users of market research. Journal of Marketing Research 29(3): 314-328.
    • (1992) Journal of Marketing Research , vol.29 , Issue.3 , pp. 314-328
    • Moorman, C.1    Zaltman, G.2    Deshpande, R.3
  • 86
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R. M. and S. D. Hunt (1994). The commitment-trust theory of relationship marketing. Journal of Marketing 58(3): 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 87
    • 70350688696 scopus 로고    scopus 로고
    • How to profit from a better virtual customer environment
    • Nambisan, S. and P. Nambisan (2008). How to profit from a better virtual customer environment. Sloan Management Review 49(3): 53-61.
    • (2008) Sloan Management Review , vol.49 , Issue.3 , pp. 53-61
    • Nambisan, S.1    Nambisan, P.2
  • 88
    • 0007250432 scopus 로고    scopus 로고
    • An empirical examination of the role of "closeness" in industrial buyer-seller relationships
    • Nielson, C. C. (1998). An empirical examination of the role of "closeness" in industrial buyer-seller relationships. European Journal of Marketing 32(5/6): 441-463.
    • (1998) European Journal of Marketing , vol.32 , Issue.5-6 , pp. 441-463
    • Nielson, C.C.1
  • 90
    • 84986079222 scopus 로고    scopus 로고
    • Knowledge management and organizational learning: Typologies of knowledge strategies in the Spanish manufacturing industry from 1995-1999
    • Ordoñez, P. (2002). Knowledge management and organizational learning: Typologies of knowledge strategies in the Spanish manufacturing industry from 1995-1999. Journal of Knowledge Management 6(1): 52-62.
    • (2002) Journal of Knowledge Management , vol.6 , Issue.1 , pp. 52-62
    • Ordoñez, P.1
  • 91
    • 36048935995 scopus 로고    scopus 로고
    • A comparative longitudinal analysis of theoretical perspectives of interorganizational relationship performance
    • Palmatier, R. W., R. P. Dant, and, D. Grewal (2007). A comparative longitudinal analysis of theoretical perspectives of interorganizational relationship performance. Journal of Marketing 71(4): 179-194.
    • (2007) Journal of Marketing , vol.71 , Issue.4 , pp. 179-194
    • Palmatier, R.W.1    Dant, R.P.2    Grewal, D.3
  • 92
    • 33750824287 scopus 로고    scopus 로고
    • Factors influencing the effectiveness of relationship marketing: A meta-analysis
    • Palmatier, R. W., R. P. Dant, D. Grewal, and K. R. Evans (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing 70(4): 136-153.
    • (2006) Journal of Marketing , vol.70 , Issue.4 , pp. 136-153
    • Palmatier, R.W.1    Dant, R.P.2    Grewal, D.3    Evans, K.R.4
  • 93
    • 33747625882 scopus 로고    scopus 로고
    • Human resource management as a determining factor in organizational learning
    • Perez, S., J. M. Montes, and C. J. Vazquez (2006). Human resource management as a determining factor in organizational learning. Management Learning 37(2): 215-239.
    • (2006) Management Learning , vol.37 , Issue.2 , pp. 215-239
    • Perez, S.1    Montes, J.M.2    Vazquez, C.J.3
  • 94
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., S. B. Mackenzie, J.-Y. Lee, and N. Podsakoff (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 88(5): 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    Mackenzie, S.B.2    Lee, J.-Y.3    Podsakoff, N.4
  • 95
    • 33751429766 scopus 로고    scopus 로고
    • Assessing the impact of learning capability on business performance: Empirical evidence from Spain
    • Prieto, I. and E. Revilla (2006). Assessing the impact of learning capability on business performance: Empirical evidence from Spain. Management Learning 37(4): 499-522.
    • (2006) Management Learning , vol.37 , Issue.4 , pp. 499-522
    • Prieto, I.1    Revilla, E.2
  • 96
    • 0000258945 scopus 로고
    • Strategic determinants of service quality and performance: Evidence from the banking industry
    • Roth, A. V. and W. E. Jackson (1995). Strategic determinants of service quality and performance: Evidence from the banking industry. Management Science 41(11): 1720-1733.
    • (1995) Management Science , vol.41 , Issue.11 , pp. 1720-1733
    • Roth, A.V.1    Jackson, W.E.2
  • 97
    • 84993079588 scopus 로고
    • International configuration and coordination archetypes for medium-sized firms in global industries
    • Roth, K. (1992). International configuration and coordination archetypes for medium-sized firms in global industries. Journal of International Business Studies 23(3): 533-549.
    • (1992) Journal of International Business Studies , vol.23 , Issue.3 , pp. 533-549
    • Roth, K.1
  • 99
    • 0034196701 scopus 로고    scopus 로고
    • The relationship of communication, ethical work climate, and trust to commitment and innovation
    • Ruppel, C. P. and S. J. Harrington (2000). The relationship of communication, ethical work climate, and trust to commitment and innovation. Journal of Business Ethics 25(4): 313-328.
    • (2000) Journal of Business Ethics , vol.25 , Issue.4 , pp. 313-328
    • Ruppel, C.P.1    Harrington, S.J.2
  • 100
    • 0001544656 scopus 로고    scopus 로고
    • Antecedents of commitment and trust in customer-supplier relationships in high technology markets
    • Ruyter, K., L. Moorman, and J. Lemmink (2001). Antecedents of commitment and trust in customer-supplier relationships in high technology markets. Industrial Marketing Management 30(3): 271-286.
    • (2001) Industrial Marketing Management , vol.30 , Issue.3 , pp. 271-286
    • Ruyter, K.1    Moorman, L.2    Lemmink, J.3
  • 101
    • 2442474006 scopus 로고    scopus 로고
    • The impact of information technology development on trust, commitment and value creation in business markets
    • Ryssel, R., T. Ritter, and H. Gemunden (2004). The impact of information technology development on trust, commitment and value creation in business markets. Journal of Business and Industrial Marketing 19(3): 197-207.
    • (2004) Journal of Business and Industrial Marketing , vol.19 , Issue.3 , pp. 197-207
    • Ryssel, R.1    Ritter, T.2    Gemunden, H.3
  • 102
    • 37549047186 scopus 로고    scopus 로고
    • The moderating role of trust in manufacturer-supplier relationships
    • Ryu, S., S. Min, and N. Zushi (2008). The moderating role of trust in manufacturer-supplier relationships. Journal of Business and Industrial Marketing 23(1): 48-58.
    • (2008) Journal of Business and Industrial Marketing , vol.23 , Issue.1 , pp. 48-58
    • Ryu, S.1    Min, S.2    Zushi, N.3
  • 103
    • 17144425776 scopus 로고    scopus 로고
    • Organizational learning and market orientation: Interface and effects on performance
    • Santos, M. L., M. J. Sanzo, L. I. Alvarez, and R. Vazquez (2005). Organizational learning and market orientation: Interface and effects on performance. Industrial Marketing Management 34(3): 187-202.
    • (2005) Industrial Marketing Management , vol.34 , Issue.3 , pp. 187-202
    • Santos, M.L.1    Sanzo, M.J.2    Alvarez, L.I.3    Vazquez, R.4
  • 104
    • 0038239695 scopus 로고    scopus 로고
    • The effect of market orientation on buyer-seller relationship satisfaction
    • Sanzo, M. J., M. L. Santos, R. Vazquez, and L. I. Alvarez (2003). The effect of market orientation on buyer-seller relationship satisfaction. Industrial Marketing Management 32(4): 327-345.
    • (2003) Industrial Marketing Management , vol.32 , Issue.4 , pp. 327-345
    • Sanzo, M.J.1    Santos, M.L.2    Vazquez, R.3    Alvarez, L.I.4
  • 105
    • 0009127451 scopus 로고
    • Employee and customer perceptions of service in banks: Replications and extensions
    • Schneider, B. and D. E. Bowen (1985). Employee and customer perceptions of service in banks: Replications and extensions. Journal of Applied Psychology 70(3): 423-433.
    • (1985) Journal of Applied Psychology , vol.70 , Issue.3 , pp. 423-433
    • Schneider, B.1    Bowen, D.E.2
  • 106
    • 0031287511 scopus 로고    scopus 로고
    • The importance of collaborative know-how
    • Simonin, B. L. (1997). The importance of collaborative know-how. Academy of Management Journal 40(5): 1150-1174.
    • (1997) Academy of Management Journal , vol.40 , Issue.5 , pp. 1150-1174
    • Simonin, B.L.1
  • 108
    • 0036001754 scopus 로고    scopus 로고
    • Consumer trust, value, and loyalty in relational exchanges
    • Sirdeshmukh, D., J. Singh, and B. Sabol (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing 66(1): 15-37.
    • (2002) Journal of Marketing , vol.66 , Issue.1 , pp. 15-37
    • Sirdeshmukh, D.1    Singh, J.2    Sabol, B.3
  • 109
    • 0033362990 scopus 로고    scopus 로고
    • Operations, quality and profitability in the provision of banking services
    • Soteriou, A. and S. A. Zenios (1999). Operations, quality and profitability in the provision of banking services. Management Science 45(9): 1221-1238.
    • (1999) Management Science , vol.45 , Issue.9 , pp. 1221-1238
    • Soteriou, A.1    Zenios, S.A.2
  • 110
    • 0032373171 scopus 로고    scopus 로고
    • Market-based assets and shareholder value: A framework for analysis
    • Srivastava, R. K., T. A. Shervani, and L. Fahey (1998). Market-based assets and shareholder value: A framework for analysis. Journal of Marketing 62(1): 2-18.
    • (1998) Journal of Marketing , vol.62 , Issue.1 , pp. 2-18
    • Srivastava, R.K.1    Shervani, T.A.2    Fahey, L.3
  • 111
    • 0033461744 scopus 로고    scopus 로고
    • Marketing, business processes, and shareholder value: An organizationally embedded view of marketing activities and the discipline of marketing
    • Srivastava, R. K., T. A. Shervani, and L. Fahey (1999). Marketing, business processes, and shareholder value: An organizationally embedded view of marketing activities and the discipline of marketing. Journal of Marketing 63(Special Issue): 68-79.
    • (1999) Journal of Marketing , vol.63 , Issue.SPEC.ISSUE. , pp. 68-79
    • Srivastava, R.K.1    Shervani, T.A.2    Fahey, L.3
  • 112
    • 0032383942 scopus 로고    scopus 로고
    • Assessing measurement invariance in cross-national consumer research
    • Steenkamp, J.-B. E. M. and H. Baumgartner (1998). Assessing measurement invariance in cross-national consumer research. Journal of Consumer Research 25(1): 78-90.
    • (1998) Journal of Consumer Research , vol.25 , Issue.1 , pp. 78-90
    • Steenkamp, J.-B.E.M.1    Baumgartner, H.2
  • 114
    • 0036062854 scopus 로고    scopus 로고
    • Education, training and development policies and practices in medium-sized companies in the UK: Do they really influence firm performance?
    • Storey, D. J. (2002). Education, training and development policies and practices in medium-sized companies in the UK: Do they really influence firm performance? Omega: The International Journal of Management Science 30(4): 249-264.
    • (2002) Omega: The International Journal of Management Science , vol.30 , Issue.4 , pp. 249-264
    • Storey, D.J.1
  • 115
    • 40549107981 scopus 로고    scopus 로고
    • Value creation following merger and acquisition announcements: The role of strategic emphasis alignment
    • Swaminathan, V., M. Feisal, and J. Hulland (2008). Value creation following merger and acquisition announcements: The role of strategic emphasis alignment. Journal of Marketing Research 45(1): 33-47.
    • (2008) Journal of Marketing Research , vol.45 , Issue.1 , pp. 33-47
    • Swaminathan, V.1    Feisal, M.2    Hulland, J.3
  • 116
    • 0344513298 scopus 로고    scopus 로고
    • Organizational resources enabling service responsiveness: Evidence from Greece
    • Theoharakis, V. and G. Hooley (2003). Organizational resources enabling service responsiveness: Evidence from Greece. Industrial Marketing Management 32(8): 695-702.
    • (2003) Industrial Marketing Management , vol.32 , Issue.8 , pp. 695-702
    • Theoharakis, V.1    Hooley, G.2
  • 117
    • 34249723656 scopus 로고    scopus 로고
    • In pursuit of the ideal approach to successful marketing strategy implementation
    • Thorpe, E. R. and R. E. Morgan (2007). In pursuit of the ideal approach to successful marketing strategy implementation. European Journal of Marketing 41(5/6): 659-677.
    • (2007) European Journal of Marketing , vol.41 , Issue.5-6 , pp. 659-677
    • Thorpe, E.R.1    Morgan, R.E.2
  • 118
    • 0041842449 scopus 로고    scopus 로고
    • IT competency and firm performance: Is organizational learning a missing link?
    • Tippins, M. and R. S. Sohi (2003). IT competency and firm performance: Is organizational learning a missing link? Strategic Management Journal 4(8): 745-761.
    • (2003) Strategic Management Journal , vol.4 , Issue.8 , pp. 745-761
    • Tippins, M.1    Sohi, R.S.2
  • 120
    • 77149127672 scopus 로고
    • Britmet: A marketing case study of a large producer of special steel products
    • ed. in H. Hakansson, New York: John Wiley & Sons
    • Turnbull, P. W. (1982). Britmet: A marketing case study of a large producer of special steel products. In International marketing and purchasing of industrial goods, ed. in H. Hakansson, 88-101. New York: John Wiley & Sons.
    • (1982) International Marketing and Purchasing of Industrial Goods , pp. 88-101
    • Turnbull, P.W.1
  • 122
    • 33645038727 scopus 로고    scopus 로고
    • Relationship value and relationship quality
    • Ulaga, W. and A. Eggert (2006). Relationship value and relationship quality. European Journal of Marketing 40(3/4): 311-327.
    • (2006) European Journal of Marketing , vol.40 , Issue.3-4 , pp. 311-327
    • Ulaga, W.1    Eggert, A.2
  • 125
    • 0242266393 scopus 로고    scopus 로고
    • The influence of adaptations, trust, and commitment on value-creating functions of customer relationships
    • Walter, A. and T. Ritter (2003). The influence of adaptations, trust, and commitment on value-creating functions of customer relationships. Journal of Business and Industrial Marketing 18(4/5): 353-365.
    • (2003) Journal of Business and Industrial Marketing , vol.18 , Issue.4-5 , pp. 353-365
    • Walter, A.1    Ritter, T.2
  • 127
    • 77954266313 scopus 로고    scopus 로고
    • Functions of industrial supplier relationships and their impact on relationship quality
    • Walter, A., T. A. Muller, G. Helfert, and T. Ritter (2003). Functions of industrial supplier relationships and their impact on relationship quality. Industrial Marketing Management 32(2): 159-169.
    • (2003) Industrial Marketing Management , vol.32 , Issue.2 , pp. 159-169
    • Walter, A.1    Muller, T.A.2    Helfert, G.3    Ritter, T.4
  • 128
    • 0035536556 scopus 로고    scopus 로고
    • In whom we trust: Group membership as an effective context for trust development
    • Williams, M. (2001). In whom we trust: Group membership as an effective context for trust development. Academy of Management Review 26(3): 377-398.
    • (2001) Academy of Management Review , vol.26 , Issue.3 , pp. 377-398
    • Williams, M.1
  • 129
    • 77951511906 scopus 로고
    • An integrated model of buyer-seller relationships
    • Wilson, D. T. (1995). An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science 23(4): 335-345.
    • (1995) Journal of The Academy of Marketing Science , vol.23 , Issue.4 , pp. 335-345
    • Wilson, D.T.1
  • 130
    • 23644451771 scopus 로고    scopus 로고
    • Developing relationships in strategic alliances
    • Wong, A., D. Tjosvold, and P. Zhang (2005). Developing relationships in strategic alliances. Industrial Marketing Management 34(7): 722-731.
    • (2005) Industrial Marketing Management , vol.34 , Issue.7 , pp. 722-731
    • Wong, A.1    Tjosvold, D.2    Zhang, P.3
  • 131
    • 0000803604 scopus 로고    scopus 로고
    • Entrepreneurship in mediumsize companies: Exploring the effects of ownership and governance systems
    • Zahra, S. A., D. O. Neubam, and H. Morton (2000). Entrepreneurship in mediumsize companies: Exploring the effects of ownership and governance systems. Journal of Management 26(5): 947-976.
    • (2000) Journal of Management , vol.26 , Issue.5 , pp. 947-976
    • Zahra, S.A.1    Neubam, D.O.2    Morton, H.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.