Toward understanding conflicts between customers and employees' perceptions and expectations: Evidence of Iranian bank

Journal of Business Economics and Management

Volumn 10, Issue 3, 2009, Pages 241-254

  Rostamy, Ali Asghar Anvary ^a  

^a TARBIAT MODARES UNIVERSITY   (Iran)

Author keywords

Bank service quality; Conflicts management; Customers and employees' evaluations; Empirical investigation; Iranian bank; Perceptions

Indexed keywords

EID: 75949094243     PISSN: 16111699     EISSN: None     Source Type: Journal    
DOI: 10.3846/1611-1699.2009.10.241-254     Document Type: Article

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