Customer satisfaction measurement in the private bank sector

European Journal of Operational Research

Volumn 130, Issue 2, 2001, Pages 347-360

  Mihelis, G ^a   Grigoroudis, E ^b   Siskos, Y ^b   Politis, Y ^b   Malandrakis, Y ^b  

^a BANK OF GREECE   (Greece)

^b TECHNICAL UNIVERSITY OF CRETE   (Greece)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; DECISION MAKING; DECISION THEORY; MATHEMATICAL MODELS; REGRESSION ANALYSIS; VALUE ENGINEERING;

MULTICRITERIA ANALYSIS; PREFERENCE DISAGGREGATION MODELING;

OPERATIONS RESEARCH;

EID: 0035314054     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0377-2217(00)00036-9     Document Type: Article

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