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Volumn 11, Issue 4, 1998, Pages 127-133

Comparing public and private hospital care service quality

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMPARATIVE STUDY; DOCTOR PATIENT RELATION; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; MALTA; METHODOLOGY; PATIENT SATISFACTION; PILOT STUDY; PRIVATE HOSPITAL; PUBLIC HOSPITAL; QUESTIONNAIRE; STANDARD; STATISTICS;

EID: 0031610777     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869810216052     Document Type: Article
Times cited : (95)

References (18)
  • 1
    • 77949666218 scopus 로고    scopus 로고
    • Capua Palace Hospital Advert, 9 June
    • Capua Palace Hospital Advert (1996), The Sunday Times of Malta, 9 June, p. 25
    • (1996) The Sunday Times of Malta , pp. 25
  • 2
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
    • Spring
    • Carman, J.M. (1990), "Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions", Journal of Retailing, Vol. 66 No. 1, Spring, pp. 33-5.
    • (1990) Journal of Retailing , vol.66 , Issue.1 , pp. 33-35
    • Carman, J.M.1
  • 4
    • 77949661265 scopus 로고    scopus 로고
    • MEGA-transformation of wards at St. Luke's Hospital
    • Department of Health Policy and Planning 21 April
    • Department of Health Policy and Planning (1996), "MEGA- transformation of wards at St. Luke's Hospital", The Sunday Times of Malta: New Orthopaedics Wards Supplement, 21 April, p. I.
    • (1996) The Sunday Times of Malta: New Orthopaedics Wards Supplement
  • 9
    • 0000375425 scopus 로고
    • Expectations and norms in models of consumer satisfaction
    • November
    • Gilbert, A., Churchill, J.R. and Surprenant, C. (1982), "Expectations and norms in models of consumer satisfaction", Journal of Marketing Research, Vol. 19, November, pp. 491-504.
    • (1982) Journal of Marketing Research , vol.19 , pp. 491-504
    • Gilbert, A.1    Churchill, J.R.2    Surprenant, C.3
  • 13
    • 0003677606 scopus 로고
    • Blackwell Scientific Press, Oxford, in Selbman, H.K. and Garaedts, M. (1995) "Who should define the Quality of Health Care? The health care provider, the patient, the institutions financing health care, or politicians interested in health care?" unpublished manuscript
    • Øvretveit, J. (1992), Health Service Quality, Blackwell Scientific Press, Oxford, in Selbman, H.K. and Garaedts, M. (1995) "Who should define the Quality of Health Care? The health care provider, the patient, the institutions financing health care, or politicians interested in health care?" unpublished manuscript.
    • (1992) Health Service Quality
    • Øvretveit, J.1
  • 14
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), "A conceptual model of service quality and its implications for future research", Journal of Marketing Research, November, Vol. 17, pp. 460-9.
    • (1985) Journal of Marketing Research, November , vol.17 , pp. 460-469
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 15
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
    • Spring
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), "SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality", Journal of Retailing, Spring, Vol. 64, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 18
    • 17244375174 scopus 로고
    • Expectations, performance evaluation and consumers' perceptions of quality
    • October
    • Teas, R.K. (1993), "Expectations, performance evaluation and consumers' perceptions of quality", Journal of Marketing, October, Vol. 57, pp. 18-34.
    • (1993) Journal of Marketing , vol.57 , pp. 18-34
    • Teas, R.K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.