Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry

Journal of Operations Management

Volumn 17, Issue 4, 1999, Pages 429-447

  Stank, Theodore P ^a   Goldsby, Thomas J ^a   Vickery, Shawnee K ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

BENCHMARKING; QUALITY ASSURANCE; SUPERVISORY PERSONNEL; VALUE ENGINEERING;

CUSTOMER SATISFACTION METHOD; FAST FOOD INDUSTRY;

TOTAL QUALITY MANAGEMENT;

EID: 0032632416     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0272-6963(98)00052-7     Document Type: Article

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