Service quality perspectives and satisfaction in private banking

International Journal of Bank Marketing

Volumn 18, Issue 4, 2000, Pages 181-199

  Lassar, Walfried M ^a   Manolis, Chris ^b   Winsor, Robert D ^c  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b QUINNIPIAC UNIVERSITY   (United States)

^c LOYOLA MARYMOUNT UNIVERSITY   (United States)

Author keywords

Banking; Customer satisfaction; Service quality

Indexed keywords

EID: 84986172508     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320010349067     Document Type: Review

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