Measuring service quality: Current thinking and future requirements

Marketing Intelligence & Planning

Volumn 17, Issue 1, 1999, Pages 21-32

  Robinson, Stewart ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Customer satisfaction; Marketing research; Models; Research measurement; Service quality; Services marketing

Indexed keywords

EID: 84986084309     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634509910253777     Document Type: Review

References (60)

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