Using SERVQUAL to assess customer satisfaction with public sector services

Managing Service Quality: An International Journal

Volumn 11, Issue 6, 2001, Pages 380-388

  Wisniewski, Mik ^a,b  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b Audit Scotland   (United Kingdom)

Author keywords

Customer satisfaction; Public sector; Service quality; Value

Indexed keywords

EID: 84986085921     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000006279     Document Type: Article

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