Service quality at banks and credit unions: What do their customers say?

Managing Service Quality: An International Journal

Volumn 10, Issue 1, 2000, Pages 52-60

  Allred, Anthony T ^a   Lon Addams, H ^a  

^a WEBER STATE UNIVERSITY   (United States)

Author keywords

Banks; Consumer attitudes; Credit unions; Customer care; Service quality

Indexed keywords

EID: 84986078050     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010307049     Document Type: Article

References (14)

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