Service improvements in public services using SERVQUAL

Managing Service Quality: An International Journal

Volumn 11, Issue 6, 2001, Pages 389-401

  Brysland, Alexandria ^a   Curry, Adrienne ^b  

^a West Dumbartonshire Council   (United Kingdom)

^b UNIVERSITY OF STIRLING   (United Kingdom)

Author keywords

Improvement; Perception; Quality; Service; Value

Indexed keywords

EID: 84986180485     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110410601     Document Type: Article

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