Managerial practices to sustain service quality: an empirical investigation of New Zealand service firms

Marketing Intelligence & Planning

Volumn 18, Issue 4, 2000, Pages 175-184

  Kandampully, Jay ^a   Menguc, Bulent ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

New Zealand; Quality control; Service levels; Service quality

Indexed keywords

EID: 84986174511     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500010333299     Document Type: Article

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